Taylor Carter
Kaneohe,HI
Summary
Proven leader in dispatching and operations at Colburn Plumbing, adept at enhancing operational efficiency and workforce planning. Excelled in streamlining service processes. Skilled in effective communications and experienced sales techniques.
Overview
13
13
years of professional experience
Work History
Dispatching and Operations
Colburn Plumbing
01.2022 - Current
- Confirmed and scheduled service appointments via phone, email and text message for commercial and residential clients.
- Established positive and effective communications with Resident Managers, Property Managers, Owners, and Tenants to ensure accurate services were provided.
- Routed and dispatched service technicians as needed to accommodate service requests and work orders island wide.
- Developed and maintained relationships with Building Management, Customers and potential customers.
- Provided pricing estimates on work requests via email, text and phone.
- Maintained communications with customers before, during and after scheduled service appointments.
- Reviewed, edited, and sent service invoices as needed. Confirmed labor time, parts amounts, and fees were accurate via Service Titan and One Step GPS, ensuring fair pricing was applied to invoices.
- Confirmed and processed Credit Card and debit card transactions as needed for customers via phone.
Customer Service Coach
Online Media Group
04.2018 - 11.2021
- Assisted clients in obtaining and securing Websites, Vehicle wraps, Signage, Business cards and other forms of online advertisements to promote and market brick and mortar and online businesses.
- Trained and mentored clients remotely on newly acquired websites.
- Created and oversaw website maintenance operations for numerous clients using Wordpress and wordpress based programs.
- Maintained and posted blog articles for clients remotely as needed to promote businesses.
Dispatcher and Scheduling
Rocket Lister
07.2016 - 01.2018
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of 6-10 company vehicles.
- Maintained updated and detailed account and invoices for Real estate agents as needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote growth.
Service Plumber
Colburn Plumbing
02.2012 - 05.2015
- Performed scheduled service calls for residential and commercial clients.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed water, sewer, vent and gas lines.
- Completed underground, top out and trim phases of work during commercial and residential jobs.
- Completed scheduled home warranty work orders upon request for large commercial clients.
- Installed faucets, heaters, shower valves, angle valves, supply lines and other plumbing fixtures as needed.
- Completed accurate invoices, and write ups upon completion of service appointments to ensure proper services were provided.
- Offered guidance and training to apprentices and laborers during scheduled jobs to ensure efficient services were provided.
Education
High School Diploma -
Farrington Community School For Adults
Skills
- Effective Communications
- Workforce planning
- Operational efficiency
- Experienced sales technician
Timeline
Dispatching and Operations
Colburn Plumbing
01.2022 - Current
Customer Service Coach
Online Media Group
04.2018 - 11.2021
Dispatcher and Scheduling
Rocket Lister
07.2016 - 01.2018
Service Plumber
Colburn Plumbing
02.2012 - 05.2015
High School Diploma -
Farrington Community School For Adults
Similar Profiles
Halima MoncriefHalima Moncrief
Counselor at The Colburn SchoolCounselor at The Colburn School
Fiona StollFiona Stoll
Babysitter at Katie ColburnBabysitter at Katie Colburn
Sasha LouvertureSasha Louverture
Patent Paralegal at Cantor Colburn LLPPatent Paralegal at Cantor Colburn LLP