Taylor Cavrich
Bradenton
Summary
Articulate and enthusiastic professional with experience in fast-paced and competitive call center environments. Possesses excellent communication and interpersonal skills and a proven track record of meeting and exceeding sales targets. Adept at learning new technology and utilizing multiple computer systems to ensure customer satisfaction. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team. Highly motivated professional with experience in providing excellent customer service. Skilled in cold-calling, sales and managing customer databases. Proven track record of providing solutions to customers, achieving sales goals and developing relationships with clients.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Manatee Apparel Graphics
Bradenton
10.2013 - 04.2026
- Assisted customers with product inquiries and order tracking.
- Assisted in completing sales orders by taking payment information, verifying accuracy of customer information, and responding to inquiries.
- Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.
- Performed data entry tasks related to membership sales orders into company database systems.
- Maintained knowledge of products and services to answer customer inquiries.
- Responded promptly to customer inquiries regarding promotional offers.
- Coordinated with vendors for printing of brochures or other printed materials related to promotions.
Telemarketer
Dependable Air
Bradenton
09.2021 - 11.2021
- Managed document organization and maintained file integrity for easy access.
- Entered and verified data into company databases accurately and promptly.
- Attention to detail with excellent organization skills.
- Consistently exceeded weekly and monthly sales goals.
- Adhered strictly to all applicable laws governing telemarketing practices at both state and federal levels.
- Created positive relationships with customers through active listening and problem solving skills.
- Recorded names, addresses and reactions of contacted prospects into database.
- Generated new leads by cold-calling potential clients utilizing a CRM.
Bartender
Applebees Bar and Grill
Bradenton
03.2014 - 03.2020
- Kept bar organized and clean during busy hours.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Worked closely with wait staff to communicate customer needs during busy shifts.
- Crafted specialty cocktails according to customer specifications.
- Attended regular training sessions designed to improve product knowledge and increase efficiency behind the bar.
- Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
Front Desk Receptionist
Indelicato Family Chiropractic
Bradenton
- Performed data entry tasks with accuracy and attention to detail.
- Monitored front desk traffic to support customer satisfaction.
- Answered questions about company location and hours of operation.
- Handled multi-line phone system and promptly transferred calls.
- Compiled reports from information gathered through computer systems or other sources for management review.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Updated company databases and visitor logs with daily data and incident information.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
Education
High School Diploma -
Southeast High School
Bradenton, FlSkills
- Product and Service Knowledge
- Sales Expertise
- Selling Skills
- Outbound and Inbound Calls
- Product Sales
- Customer Service and Assistance
- Customer Engagement
- Professional Communication
- Data entry
- Customer relationship management
- Active listening
- Problem solving
- Time management
- Communication skills
- Organization skills
- Order processing
- Skilled negotiator
- Attention to detail
References
References available upon request
Timeline
Telemarketer
Dependable Air
09.2021 - 11.2021
Bartender
Applebees Bar and Grill
03.2014 - 03.2020
Customer Service Representative
Manatee Apparel Graphics
10.2013 - 04.2026
Front Desk Receptionist
Indelicato Family Chiropractic
High School Diploma -
Southeast High School