Taylor Chapman
Orlando,FL
Summary
Results-driven professional with expertise in customer service and sales. Demonstrates strong problem-solving abilities and effective communication skills. Proven track record in leveraging merchandising strategies and fostering team collaboration to enhance sales and elevate customer experiences.
Overview
3
3
years of professional experience
Work History
Sales Associate
Spencer's Gifts
Orlando, FL
08.2025 - Current
- Guided customers in selecting gifts and merchandise to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Addressed customer inquiries with knowledgeable information to support informed purchasing decisions.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Created organized and visually appealing store displays to attract customer interest.
- Restocked shelves to maintain inventory levels.
- Collaborated with team members to ensure smooth operations.
Customer Service Representative
AllState
Orlando, FL
01.2023 - 07.2025
- Managed high-volume incoming calls efficiently and professionally.
- Answered customer inquiries and delivered accurate product and service information, supporting informed purchasing decisions.
- Resolved customer complaints through clear communication and targeted problem-solving, enhancing customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Maintained composure in stressful situations, successfully diffusing tensions to foster positive customer interactions.
- Provided feedback to improve customer service processes and workflows.
Education
Associate of Science - Biotechnology
Valencia College
Orlando, FLAssociate of Science - Baking & Pastry Management
Valencia College
Orlando, FLSkills
- Customer service excellence
- Merchandising strategies
- Effective communication
- Team collaboration
- Active listening
- Time management
- Complex problem solving
- Mathematical skills
- Weights and measures proficiency
- Baking and pastry skills
- Flavor pairing expertise
- Recipe development
- Laboratory techniques
- Strategic planning
Affiliations
Baking
Timeline
Sales Associate
Spencer's Gifts
08.2025 - Current
Customer Service Representative
AllState
01.2023 - 07.2025
Associate of Science - Biotechnology
Valencia College
Associate of Science - Baking & Pastry Management
Valencia College