Taylor Chatterson
Summary
Detail-oriented legal and administrative professional skilled in court administration and regulatory compliance. Expertise in managing confidential records and addressing high volumes of public inquiries while ensuring procedural accuracy. Committed to delivering exceptional service to judicial staff, attorneys, and the public in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Juvenile Probation Clerk II
Kent County – 17th Circuit Court
Grand Rapids, USA
10.2024 - Current
- Provide administrative support for the Juvenile Probation Division within the 17th Circuit Court.
- Process juvenile petitions, create juvenile social files, coordinate county transfers, and assign cases to probation officers.
- Provide exceptional customer service while managing a high volume of public inquiries in a fast-paced courthouse environment.
- Guide individuals through Personal Protection Order (PPO) filing procedures, motions, appeals, Orders to Show Cause, serving processes and timelines, and notarize affidavits for PPO violations.
- Assist the Finance Division with payment arrangements and direct customers regarding court fines, fees, and warrants.
Assistant Risk Manager
Macatawa Bank
Holland, USA
01.2024 - 04.2024
- Facilitated enterprise risk management by conducting vendor due diligence, performing risk assessments, and monitoring compliance.
- Evaluated vendor relationships to ensure adherence to internal policies and regulatory requirements.
- Managed vendor onboarding and offboarding while maintaining accurate documentation.
Assistant BSA Officer
Macatawa Bank
Holland, USA
06.2023 - 01.2024
- Administered Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and OFAC compliance programs to ensure regulatory adherence.
- Maintained and updated compliance policies, procedures, and risk assessments to mitigate risks and ensure alignment with regulations.
- Supported investigations and regulatory recordkeeping, serving as a compliance resource for internal departments to enhance compliance efforts.
Enterprise Risk Management Analyst I
Macatawa Bank
Holland, USA
06.2021 - 06.2023
- Conducted third-party risk assessments and compliance reviews to mitigate potential risks.
- Reviewed AML alerts and OFAC screening results to identify and escalate suspicious activities.
- Prepared Suspicious Activity Reports (SARs) with supporting documentation for regulatory compliance.
- Prepared regulatory reports while maintaining confidential records.
Customer Service Manager
Macatawa Bank
Holland, USA
09.2019 - 06.2021
- Supervised daily customer service operations and resolved complex customer issues.
- Delivered exceptional customer service while supporting branch operations.
- Trained staff, maintained customer records, and ensured compliance with bank policies and procedures.
Bank Teller
Macatawa Bank
Holland, USA
09.2018 - 09.2019
- Assisted customers in selecting appropriate banking products and services, addressing account inquiries to enhance customer satisfaction.
- Processed financial transactions with precision, ensuring confidentiality and adherence to regulatory standards.
- Balanced cash drawer daily, ensuring accurate transaction records to support financial integrity.
Education
Associate of Business -
Grand Rapids Community College
01-2025
Skills
- Legal clerical duties
- Filing and records management
- Notary Public
- Microsoft Word, Excel, Outlook
- Customer service
- Organization
- Detail-oriented
Timeline
Juvenile Probation Clerk II
Kent County – 17th Circuit Court
10.2024 - Current
Assistant Risk Manager
Macatawa Bank
01.2024 - 04.2024
Assistant BSA Officer
Macatawa Bank
06.2023 - 01.2024
Enterprise Risk Management Analyst I
Macatawa Bank
06.2021 - 06.2023
Customer Service Manager
Macatawa Bank
09.2019 - 06.2021
Bank Teller
Macatawa Bank
09.2018 - 09.2019
Associate of Business -
Grand Rapids Community College