Taylor Clark
Charlotte,NC
Summary
Reliable Bartender with background in both high-volume and intimate bar settings. Skills include mixology, customer service, cash handling, inventory management and team collaboration. Known for creating unique cocktails that enhance dining experience and increase customer satisfaction. Proven ability to improve bar operations and contribute to business growth.
Overview
5
5
years of professional experience
Work History
Bar Lead/Bartender
Brothers Bar and Grill
Denver, CO
04.2018 - 03.2020
- Consistently number one in sales.
- Managed bartending and wait staff to ensure daily duties were preformed effectively and efficiently.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Bartender/Server
Brothers Bar and Grill
Iowa City, IA
01.2015 - 03.2018
- Effectively managed time with high work demand while demonstrating efficiency in max capacity settings.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
University of Iowa
Iowa City, IALakes Community High School
Lake Villa, ILSkills
- Bartending expertise
- Upselling strategies
- Staff Leadership
- Task Prioritization
- Excellent in Fast Paced Environment
- Payment Processing
- Customer Service
- Beverage Preparation
- Cash Register Operation
- POS System Operation
- Problem-solving abilities
- Cross-Selling and Upselling
- Team Management and Training
References
Nick Carrol
Bar Manager of Brothers Bar Iowa City/Regional Manager of Midwest Locations
Personal: (319) 621-5978
Brothers IA: (319) 338-6373
Justin Schulenburg
Manager of Brothers Bar Denver Location
Personal: (720) 749-8918
Austin Klimes
AGM of Brothers Bar Denver Location
Personal: (319) 210-8378
Timeline
Bar Lead/Bartender
Brothers Bar and Grill
04.2018 - 03.2020
Bartender/Server
Brothers Bar and Grill
01.2015 - 03.2018
University of Iowa
Lakes Community High School
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