The ability to wear many hats is required to thrive in a demanding and ever changing supply chain, even at a mid level company. Any team benefit from adding a responsible and creative problem solver to their tool kit, Job specific tasks can be quickly learned; however, its hard to find professionals who can actively translate their compassion, patience, and hard work ethic to their daily tasks.
Overview
8
8
years of professional experience
Work History
Technician Services FAB
JH Bennett & Co
10314 Brecksville Road Brecksville, Ohio, 44111
02.2019 - 08.2024
Cross training for Customer orders in JH Bennett's in house factory, along with dock work as needed
2200 number of parts were assembled for valve systems, axel vents, hydraulic and industrial machines, and filtration systems per (Week or month) at a 100% accuracy
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
The daily quota of 1600 and weekly quota of 16,000 was consistently met or exceeded for 8 months in a row this year. While prior years, I maintained or exceeded my quota 95% out of the year.
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs on the CNC equipment quickly by leveraging strong diagnostic skills and attention to detail.
Demonstrated adaptability when faced with new challenges or technologies, employing quick mastery of necessary skills.
Assess and recommend work flow progress in the company's supply chain based on data from prior customer behavior, with the support of a corporate manager.
Soda Shoppe Drink Artisan
BA. Sweeties
Parma, OH
04.2016 - 07.2017
This was a public facing, customer service role in a highly demanding environment
Employees were responsible for executing customer drink modifications within a 120 second time frame. This benchmark was maintained at an 80% accuracy, even during a weekend rush
All safety, cleanliness, and decorum standards were maintained at a high standard for the restraint industry (ex., Serve Safe and food-based OSHA certifications)
Customers consistently rated services at 4 or 5 stars out of 5 during a random poll of 50 customers at the establishment throughout the year
At the end of shifts, the till was never inaccurate during the nightly financial count.
Education
B.A. in Info Systems & Game Development And Design - I.T
Southern New Hampshire University
Manchester, NH
02.2025
High School Diploma -
Parma Senior High School
Parma, Ohio
06.2017
Skills
All Microsoft Office Products
High proficiency in scripting languages Mysql, Java, Python, C, and HTML
How to maintain, update, and service Mac and Microsoft soft and hard -ware
Performance Improvement
Operations Monitoring
System Diagnostics and troubleshooting
Multitasking and Organization
Works Well Under Pressure
Attention to Detail
Timeline
Technician Services FAB
JH Bennett & Co
02.2019 - 08.2024
Soda Shoppe Drink Artisan
BA. Sweeties
04.2016 - 07.2017
B.A. in Info Systems & Game Development And Design - I.T