Taylor Connor
Mesa
Summary
Experienced with managing operational workflows and team supervision to ensure efficient day-to-day functions. Utilizes comprehensive knowledge of process improvement and team dynamics to drive productivity and quality outcomes. Track record of implementing effective strategies and fostering collaborative work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
GSOC Operator
Sibylline Americas
Scottsdale, AZ
01.2025 - Current
- Coordinated communication between internal teams and external partners during crisis situations.
- Managed surveillance systems and tools to enhance operational effectiveness and security awareness.
- Led training sessions for junior operators, fostering skill development and knowledge sharing.
- Increased situational awareness by maintaining up-to-date knowledge of global events and potential threats.
- Utilized data analysis tools to identify patterns in security incidents, contributing to proactive prevention measures.
- Ensured compliance with relevant regulations and standards by conducting regular review of GSOC policies and procedures.
Licensed Auto Claims Adjuster
State Farm
Tempe, AZ
02.2024 - 01.2025
- Led cross-functional teams in complex claim investigations to ensure compliance and quality standards.
- Managed high caseloads, prioritizing claims for efficient processing and expedited payment approvals.
- Negotiated settlement agreements with claimants to avoid costly litigation, saving the company resources and maintaining client relationships.
- Collaborated with other adjusters to share best practices, ensuring consistent quality across the team.
- Established trust with policyholders, agents, and service providers by consistently delivering reliable information and timely claim resolutions.
- Reduced claim processing time with thorough investigation and accurate documentation of claim details.
- Maintained compliance with state regulations through continuing education courses and adherence to established procedures.
Operations Team Supervisor
Kryterion
Phoenix, AZ
03.2022 - 02.2024
- Oversaw resource allocation to maximize productivity across multiple projects.
- Mentored junior staff, fostering professional growth and knowledge sharing within the team.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Warehouse Receiving Associate (Seasonal)
Amazon
Phoenix, AZ
08.2021 - 01.2022
- Managed discrepancies in received orders by investigating issues and reconciling with suppliers.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
Shift Manager
Rubios
Mesa, AZ
10.2014 - 07.2021
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Led efforts in maintaining a clean, safe environment compliant with health regulations and company policies.
- Scheduled team shifts to maintain optimal staffing during peak hours and improve workflow efficiency.
Lead Preschool Teacher
Sunrise Preschools
Apache Junction, AZ
04.2019 - 07.2020
- Led classroom management strategies enhancing student behavior and academic performance.
- Developed and implemented engaging curriculum fostering cognitive and social development.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Managed classroom materials efficiently, ensuring availability of necessary resources for daily activities and reducing waste.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
- Mentored new educators on effective teaching strategies, contributing to their professional development and success in the classroom.
Education
Associate Degree - Business Management
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ10-2028
Skills
- Incident response management
- Advanced threat analysis
- Claims investigation
- Fraud detection
- Proficient in Salesforce, Zendesk, Avaya, Five9, Outlook, Excel, One Note, CCCOne, and Claims Software
- Workforce planning
- Business process management
- Employee relations and conflict resolution
Certification
Property & Casualty License
Additional Information
Authorized to work in the US for any employer
Timeline
GSOC Operator
Sibylline Americas
01.2025 - Current
Licensed Auto Claims Adjuster
State Farm
02.2024 - 01.2025
Operations Team Supervisor
Kryterion
03.2022 - 02.2024
Warehouse Receiving Associate (Seasonal)
Amazon
08.2021 - 01.2022
Lead Preschool Teacher
Sunrise Preschools
04.2019 - 07.2020
Shift Manager
Rubios
10.2014 - 07.2021
Associate Degree - Business Management
Maricopa Community Colleges, Rio Salado Community College