Taylor Cox
Tampa
Summary
Experienced with blood collection techniques and a strong commitment to patient safety.
Proven ability to maintain regulatory compliance and deliver exceptional customer service, enhancing donor experiences while ensuring accurate documentation and quality control. Skilled in data entry and patient education.
Personable and attentive to detail, with strong foundation in patient care and medical procedures.
Developed strong communication and problem-solving abilities in a dynamic work environment.
Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Phlebotomy Technician
Grifols Biomat USA
03.2021 - 08.2021
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of donor information and sample collection procedures in compliance with regulations.
- Educated donors on donation processes, addressing inquiries to enhance experience and ensure understanding.
- Participated in training sessions to stay updated on phlebotomy techniques and regulatory changes impacting operations.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Addressed questions and concerns to educate patients on collection process and procedures.
Pet Care Associate
PetSmart
10.2018 - 04.2021
- Maintained cleanliness and organization of pet care areas, ensuring compliance with safety standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored animal health and behavior, reporting any concerns to management for timely intervention.
- Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
- Assisted in managing financial transactions accurately while maintaining organized records of all services provided.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Education
Associate of Applied Science - Health Information Technology
St. Petersburg College
Clearwater, FL04-2026
No Degree - Phlebotomy
MedCerts
Livonia, MI03-2021
Skills
- Data entry
- Venipuncture
- Patient preparation
- Blood collection techniques
- Quality control
- Documentation management
- Medical records review
- HIPAA
- Medical records management
- Regulatory compliance
- Customer service
- Process monitoring
Timeline
Phlebotomy Technician
Grifols Biomat USA
03.2021 - 08.2021
Pet Care Associate
PetSmart
10.2018 - 04.2021
Associate of Applied Science - Health Information Technology
St. Petersburg College
No Degree - Phlebotomy
MedCerts