Membership Consultant Level 3 Supervisor
Member Services, Lifetime Fitness
05.2022 - Current
- Oversees guest relations to ensure that Team Members are managing situations with respect and proper knowledge.
- Assists with interview process ensuring that candidates align with the mission and values.
- Operates as first point of contact for members and guests
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Assists members with transactions and general account changes and booking appointments.
- Giving tours of the facility.