Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
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Taylor Davis

Detroit

Summary

Skilled Claims Advocate with substantial experience in the insurance industry. Known for strengths in managing complex claims, providing high-quality customer service and fostering positive relationships with policyholders. Previous roles have led to improved claim resolution times, enhanced client satisfaction rates and increased operational efficiency. I also have previous experience in collections and sales, working closely with customers, resulting in over 10 years of customer service skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Member Service-Claims Advocate

AAA Life Insurance Company
Livonia
02.2021 - 05.2023
  • Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
  • Maintained accurate member records and updated information as needed
  • Resolved member complaints effectively by actively listening, empathizing, and finding appropriate solutions
  • Collaborated with other departments to resolve complex member issues or requests
  • Input accidental and death claims information into correct systems and investigated claims as follows
  • Helped customers with billing information and making payments on insurance policies
  • Verified policyholders coverage and answered all inquires regarding policies

Collections Specialist

Comcast
Smyrna
03.2020 - 12.2020
  • Helped customers effectively process payments and refunds if needed
  • Work in a high volume call center with inbound and outbound automated calls
  • Negotiated re-payment plans and resolved delinquent balances
  • Successfully collected outstanding debts, consistently meeting or exceeding monthly collection targets
  • Maintained accurate and up-to-date records of all collections activities and communications with debtors
  • Provided detailed reports on account status, aging analysis, and recovery rates for management review
  • Demonstrated strong organizational skills by effectively managing a large volume of accounts simultaneously
  • Consistently achieved high customer satisfaction ratings through effective communication and resolution of customer concerns related to outstanding debts

Cashier/Trainer

McDonalds
Redford
05.2014 - 03.2020
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
  • Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
  • Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
  • Resolved customer complaints regarding pricing errors or product availability with professionalism
  • Trained new employees on operating cash registers effectively
  • Performed opening/closing duties including counting money in the register before/after shifts
  • Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

Education

Bachelor of Science - Pharmacy

University of Michigan-Dearborn
Dearborn, MI
05.2019

Diploma -

Communication Media Arts HS
Detroit, MI
06.2015

Skills

  • Attention to detail
  • Call center operations
  • Medical terminology expertise
  • Life insurance knowledge
  • Interpersonal communication
  • Claims processing skills
  • Customer service excellence
  • Data entry proficiency
  • Microsoft Excel proficiency

Certification

  • Certified Notary Public, 10/01/24, 04/01/31
  • Life Insurance License, 12/01/23, 12/01/25

Assessments

  • Call center customer service, Proficient, 05/01/23
  • Spreadsheets with Microsoft Excel, Proficient, 04/01/23
  • Customer service, Proficient, 01/01/21

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Member Service-Claims Advocate

AAA Life Insurance Company
02.2021 - 05.2023

Collections Specialist

Comcast
03.2020 - 12.2020

Cashier/Trainer

McDonalds
05.2014 - 03.2020

Bachelor of Science - Pharmacy

University of Michigan-Dearborn

Diploma -

Communication Media Arts HS

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Taylor Davis