Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Taylor Denis

Milwaukee,WI

Summary

Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

7
7
years of professional experience

Work History

Bartender

RWB Milwaukee
01.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

General Manager

Wild Tomato Wood-fired Pizza And Grille
05.2019 - 10.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Server

Skaliwag's
03.2017 - 10.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server Assistant

Green Bay Country Club
04.2018 - 09.2018
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Greeted customers warmly to provide exceptional customer service.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Assisted with dining room set up prior to and after service period.

Education

Bachelor of Science - Human Resources Management

University of Wisconsin - Milwaukee
Milwaukee, WI
05.2024

High School Diploma -

Bay Port High School
Green Bay, WI
06.2019

Skills

  • Food and Beverage Management
  • Liquor, Beer and Wine Knowledge
  • Responsible Alcohol Service
  • Safe Serving Knowledge
  • Profit and Loss
  • Staff Development
  • Product Analysis
  • Staff Training
  • Employee Scheduling
  • Customer Experience
  • Problem Resolution
  • Time Management

Languages

Spanish
Native or Bilingual

Timeline

Bartender

RWB Milwaukee
01.2022 - Current

General Manager

Wild Tomato Wood-fired Pizza And Grille
05.2019 - 10.2023

Server Assistant

Green Bay Country Club
04.2018 - 09.2018

Server

Skaliwag's
03.2017 - 10.2018

Bachelor of Science - Human Resources Management

University of Wisconsin - Milwaukee

High School Diploma -

Bay Port High School

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Taylor Denis