Taylor Denis
Milwaukee,WI
Summary
Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
Bartender
RWB Milwaukee
Milwaukee, WI
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
General Manager
Wild Tomato Wood-fired Pizza And Grille
Fish Creek, WI
05.2019 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Server
Skaliwag's
Green Bay, WI
03.2017 - 10.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server Assistant
Green Bay Country Club
Green Bay, WI
04.2018 - 09.2018
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers warmly to provide exceptional customer service.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted with dining room set up prior to and after service period.
Education
Bachelor of Science - Human Resources Management
University of Wisconsin - Milwaukee
Milwaukee, WI05.2024
High School Diploma -
Bay Port High School
Green Bay, WI06.2019
Skills
- Food and Beverage Management
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
- Safe Serving Knowledge
- Profit and Loss
- Staff Development
- Product Analysis
- Staff Training
- Employee Scheduling
- Customer Experience
- Problem Resolution
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Bartender
RWB Milwaukee
01.2022 - Current
General Manager
Wild Tomato Wood-fired Pizza And Grille
05.2019 - 10.2023
Server Assistant
Green Bay Country Club
04.2018 - 09.2018
Server
Skaliwag's
03.2017 - 10.2018
Bachelor of Science - Human Resources Management
University of Wisconsin - Milwaukee
High School Diploma -
Bay Port High School