Taylor Dittmer
Las Vegas,NV
Summary
Early-career professional with experience in customer service, dietary operations, and restaurant service. Skilled in organization, conflict management, employee training, and payment processing. Known for resolving concerns quickly, supporting team workflows, and delivering reliable service that improves customer satisfaction.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Customer Service Representative
Great Alaskan Holidays
Anchorage, Alaska
05.2026 - 09.2026
- Assisted travelers with RV rentals, reservations, travel questions, and vacation planning while delivering a smooth customer experience.
- Recognized for strong customer service and performance through a certificate of excellence and 10+ google reviews.
- Provided exceptional customer service while managing multiple rental products and time sensitive departures and pick ups
- Resolved customer concerns with clear communication and professional courtesy.
- Handled difficult and dissatisfied customer's, listening to their concerns and resolving their complaints to efficiently ensure a positive outcome on both sides.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Successfully sold CDWs (Collision Damage Waivers) and additional rental Items by explaining the benefits and recommending options based on customer needs while ganging commission.
- Explained all product features and answered customer questions clearly.
- Facilitated customer walk-throughs of RVs to ensure understanding of features
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Processed rental payments, security deposits, deposit holds, and additional charges accurately.
- Trained New staff on equipment operation and procedures.
- Inspected returned RVs and documented any new or existing damages, ensuring accurate records and proper communication with customers and management.
- Reviewed damage-related work orders, explained charges to customers, and clarified repair costs for better understanding.
- Utilized two-way radios and company communication codes to coordinate with team members, communicating vehicle status effectively to address customer needs.
- Answered and directed phone calls to the correct department, while answering customer questions and concerns
- Utilized Computer systems to process reservations, customer information, payments, vehicle check ins and check outs along with daily rental operations
- Maintained a high level of attention to detail while working with supervisors in a fast paced, customer faced environment.
- Worked in the Cash Cage, handling all transactions and maintaining all records while organizing, assigning and distributing vehicle keys to the correct team members and customers.
- Prepared and decorated RV show models and interior displays ensuring units stayed clean, organized, visually appealing and ready for customer viewing.
- Assisted Customers with loading and unloading luggage, fish boxes, and personal belongings in and out of the RVs providing hands on support.
- Recommended local attractions, destinations, activities and points of interests. Helping them plan memorable trips and make the most of their RV rental.
Dietary Lead
3 Peaks Assisted Living
Cedar City, Utah
01.2025 - 05.2026
- Oversaw daily dietary operations and ensured residents received appropriate and correct meals and beverages with dietary accommodations.
- Coordinated with caregivers, kitchen staff and management to fully ensure all residents' nutritional and dining needs were met.
- Managed food and supply ordering while monitoring inventory and ensuring necessary products were available for daily meal service.
- Communicated directly with residents and their families regarding meals, preferences, concerns and special requests.
- Addressed resident and family concerns quickly and effectively to resolve issues.
- Ensured smooth daily operations for all meals from breakfast to dinner. from breakfast to dinner. Including meal preparation, serving, clean up and organizing.
- Developed menu options that considered individual dietary preferences and restrictions.
- Built strong memorable, trusting relationships with residents, and their families by providing compassionate service, listening to their needs and creating a welcoming environment to all regular and new residents.
Restaurant Waitress
IHOP
Cedar City, Utah
07.2023 - 10.2025
- Brought food to tables in a timely manner, ensuring that all dishes were served hot and at correct temperatures, while being given to the correct person.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted the restaurant's daily specials through engaging conversations with customers, increasing awareness and interest.
- Checked back with guests after delivering their meals to ensure satisfaction with service and quality of food.
- Resolved customer complaints professionally while maintaining a positive attitude toward guests throughout the dining experience.
- Dealt with customer complaints on dishes, and service received.
- Greeted customers as they entered the restaurant and provided them with menus and directed them on where they would be sitting.
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
- Answered questions about menu items in detail, providing accurate information regarding ingredients used.
- Communicated effectively with kitchen staff regarding customer allergies or special dietary requests.
- Ensured compliance with health department regulations by properly storing foods according to temperature guidelines.
- Processed cash and card payments accurately at the end of meals using cash registers and POS systems.
- Enhanced team performance by training new employees effectively.
- Took reservations and to-go orders to streamline the process for both the customer and the restaurant.
Education
High School Diploma -
Iron Online
Cedar City, UTSkills
- Payment handling
- Reservation processing
- Order processing
- POS systems
- Inventory control
- Customer relations
- Complaint resolution
- Problem solving
- Employee training
- Team collaboration
- Multitasking and organization
- Product recommendation
- Guest service
- Clear communication
- Verbal and written communication
- Conflict management
- Positive demeanor
Certification
- CPR Certified
- AED Certified
- Food Handlers
Accomplishments
- Exceptional Employee Certificate
- Employee Of the Year
Timeline
Customer Service Representative
Great Alaskan Holidays
05.2026 - 09.2026
Dietary Lead
3 Peaks Assisted Living
01.2025 - 05.2026
Restaurant Waitress
IHOP
07.2023 - 10.2025
High School Diploma -
Iron Online