Taylor Dorsey
Charlotte,United States
Summary
Multi-talented Retail Store Manager with 10 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Overview
12
12
years of professional experience
Work History
Asistant Manager
Crocs
Concord , NC
06.2022 - 08.2024
- Performed daily opening and closing duties including cash handling and reconciliation.
- Supported management team in developing action plans for addressing underperforming areas.
- Participated actively in the recruitment process for new hires at the store level.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Analyzed business performance data and forecasted business results for upper management.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Delegated work to staff, setting priorities and goals.
Full Time Associate
Nike Factory Outlet
Concord , NC
12.2021 - 06.2024
- Organized displays to attract customers and promote sales.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Assistant Retail Store Manager
Steven Madden
Concord , NC
10.2019 - 11.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Prepared and submitted nightly bank deposits.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Full Time Sales Advisor
H&M Hennes & Mauritz
Concord, NC
09.2015 - 11.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Acted as initial contact in addressing customer concerns.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Presented updated floor plans and design strategy to store management.
- Managed visual displays for H&M company to drive exposure and increase revenue.
- Put together displays and layouts throughout store to promote trends and current sales items.
Key Holder
Oshkosh /Carters
Concord, NC
07.2014 - 09.2016
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Sales Associate
Justice Tween Brands
Concord , NC
08.2013 - 08.2014
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
Macys Shoe Department
Charlotte, NC
12.2012 - 08.2013
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Met high productivity standards in processing payments for customers.
- Assisted with purchases, locating items and signing up for rewards programs.
Recovery Specialist
Forever 21
Concord, NC
08.2012 - 02.2013
- Restocked end caps, displays and racks with new merchandise.
- Transported received inventory to storage location and organized according to warehouse plan.
- Kept sales floor and stockroom neat and clean.
- Sold various products by explaining unique features and educating customers on proper application.
Education
High School Diploma -
Z.B Vance High School
Charlotte Nc06.2011
Skills
- Merchandising
- Resourceful nature
- Problem solving strength
- Recruiting and hiring
- Friendly and outgoing
- Safety mindset
- Customer service focus
- Leadership
Timeline
Asistant Manager
Crocs
06.2022 - 08.2024
Full Time Associate
Nike Factory Outlet
12.2021 - 06.2024
Assistant Retail Store Manager
Steven Madden
10.2019 - 11.2021
Full Time Sales Advisor
H&M Hennes & Mauritz
09.2015 - 11.2020
Key Holder
Oshkosh /Carters
07.2014 - 09.2016
Sales Associate
Justice Tween Brands
08.2013 - 08.2014
Sales Associate
Macys Shoe Department
12.2012 - 08.2013
Recovery Specialist
Forever 21
08.2012 - 02.2013
High School Diploma -
Z.B Vance High School
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