TAYLOR DOWELL
Whitesboro
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Authorization/Telephone Triage Nurse
Texas Health
Denton
09.2025 - Current
- Perform patient triage via phone, electronic messaging, or in person, using established protocols and clinical guidelines
- Assess patient symptoms, level or urgency, and clinical needs
- Provide patient education, instructions, clinical advice, and outcomes accurately in the EHR
- Obtain and process prior authorizations for medications, procedures, imaging, and DME
- Review provider orders and supporting clinical documentation to ensure completeness and payer requirements are met
- Submit authorization requests to insurance payers and follow up to ensure timely approvals
- Communicate authorization status, denials, and alternative options to providers and patients
- Assist with appeals by gathering clinical notes, test results, and supporting documentation
- Serve as a liaison between patients, providers, insurance companies and external facilities
LVN, Lead Clinical Nurse
Texas Health Family Care
Denton
10.2020 - 08.2024
- Carried out comprehensive care focused on patient needs/met care needs
- Analyzed, collected and recorded patient health data.
- Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Administer treatment plans including point of care testing
- Documents and codes all patient contacts
- Coordinate specialty referrals
- Collaborated with physicians and staff in other disciplines.
- Utilized strong assessment skills to determine necessary patient care.
- Educated patients and family members about preventive health care and recovery.
- Administered medications and treatments to residents per doctors' orders or CRNP orders.
- Maintained OSHA standards and clinic safety guidelines
- Recorded patients' medical history, vital statistics and test results in medical records.
- Used Epic to update electronic medical records with relevant patient information, laboratory test results and clinician orders.
LVN, School Nurse
TD Celina ISD
Celina
06.2017 - 06.2019
- Knowledge and application of nursing standards as defined by the Texas Nurse Practice Act
- Monitored infection control procedures to verify facility-wide health and safety.
- Coordinated with families, school personnel and healthcare professionals on behalf of students to advocate for healthcare needs and provide medical information to appropriate parties.
- Administered and supervised administration of prescription medication to students.
- Contacted parents or medical facilities when student condition warranted.
- Documented observations of student behavior, complaints or physical symptoms.
- Conducted immunization programs and sight and hearing testing.
- Teaching Hands-Only CPR to all students and staff
- Reported pertinent information to authorities in cases of child endangerment, neglect or abuse.
- Evaluated students with health concerns or injuries to develop plan of care or provide reference to appropriate healthcare providers.
- Inventoried and ordered medical or office supplies or equipment.
- Consultation with Children's Health physicians and nurse practitioners via Telehealth
LVN, Sava Senior
Texoma Healthcare
Sherman
04.2016 - 09.2016
- Administered medications, tracked dosages and documented patient conditions.
- Monitored and managed various treatment and care interventions.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Provided patient and family health education focusing on self-management, prevention and wellness.
Office Administrator
Dowell Energy Services
Fort Worth
07.2014 - 06.2015
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Created memos, letters and other documents, fostering internal and external communication.
- Filtered emails based on importance and escalated issues to leadership.
Education
Bachelor of Science - Health Promotion, Psychology, Rehabilitation
University of North Texas
Vocational Nursing -
Concorde Career College
DallasHS Diploma -
Keller High School
Skills
- Patient Testing
- Diagnosis and Treatment
- Decision Making
- Compliance Monitoring
- Training Needs Assessment
- Problem Solving
- Interdisciplinary Collaboration
- Procedures Development
- Staff Assessment
- Nursing Procedure Development
- Practice Standards Development
- Practice Standards Implementation
- In-Service Training
- Care Quality Assessments
- Interpersonal Communication
- Patient Services
- Coaching and Mentoring
- Patient Record Review
- Direct Patient Care
- Critical Thinking
- Specialized Testing
- Nursing Staff Supervision
- Patient Interviews
- Patient Assessments
- Patient Education
- Patient triage
References
- Diane Selby, (940) 368-3643
- Travis Estes, (214) 449-7072
- McLean Sanborn, (940) 399-9180
- Lisa Ricketts, (940) 210-9449
Timeline
Authorization/Telephone Triage Nurse
Texas Health
09.2025 - Current
LVN, Lead Clinical Nurse
Texas Health Family Care
10.2020 - 08.2024
LVN, School Nurse
TD Celina ISD
06.2017 - 06.2019
LVN, Sava Senior
Texoma Healthcare
04.2016 - 09.2016
Office Administrator
Dowell Energy Services
07.2014 - 06.2015
Bachelor of Science - Health Promotion, Psychology, Rehabilitation
University of North Texas
Vocational Nursing -
Concorde Career College
HS Diploma -
Keller High School