Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Drummond

Van Meter

Summary

Highly motivated and adaptable individual with a proven track record of providing exceptional customer service and ensuring positive experiences across various roles. Possessing a unique blend of experience in fast-paced delivery, childcare, education, retail, and food service, I excel in multitasking, problem-solving, and creating welcoming environments. My background as a DoorDash driver demonstrates my ability to navigate efficiently, manage time effectively, and handle transactions accurately, while my experience as a nanny and assistant teacher underscores my patience, communication skills, and ability to engage with diverse individuals. In retail, I honed my sales and cash handling abilities as a key holder, and as a server, I cultivated a passion for delivering excellent service in a dynamic setting. I am a quick learner, thrive in team-oriented environments, and possess a strong work ethic. My friendly demeanor, combined with my ability to handle cash transactions and maintain composure under pressure, makes me a confident and capable candidate and I am eager to leverage my diverse skill set to contribute to a positive and enjoyable experience for patrons.

Overview

10
10
years of professional experience

Work History

Door Dasher

DoorDash
01.2022 - 12.2024
  • Utilized a mobile application to accept and complete delivery requests, ensuring timely and accurate order fulfillment.
  • Navigated various routes and traffic conditions to optimize delivery efficiency.
  • Maintained positive customer interactions, ensuring customer satisfaction.

Assistant Teacher

Inspired Kids Academy
09.2023 - 03.2024
  • Watching children ranging from infants to school age, helping with activity planning and cleaning
  • Assisted lead teacher in creating and implementing lesson plans for various subjects
  • Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe and respectful learning environment
  • Supported lead teacher in assessing student progress through observation, testing, and evaluation of assignments
  • Facilitated small group activities to reinforce lesson concepts and promote active student engagement
  • Supervised students during recess, lunchtime, and field trips, ensuring their safety at all times
  • Assisted in the preparation of classroom materials such as worksheets, visual aids, and instructional displays

Esthetician

bodyrenewal
12.2022 - 08.2023
  • Performed a wide range of skincare treatments including facials, chemical peels, microdermabrasion, and waxing
  • Conducted thorough skin analysis to determine clients' specific needs and recommend appropriate treatments
  • Customized skincare regimens for clients based on their individual skin type and concerns
  • Maintained a clean and organized treatment room, ensuring compliance with sanitation standards
  • Educated clients on proper skincare routines and recommended products for at-home use
  • Developed strong client relationships through excellent customer service and personalized attention
  • Managed inventory levels of skincare products ensuring availability of popular items while minimizing waste/spoilage costs
  • Increased revenue by 75% through upselling additional services/products during consultations/treatments

Esthetician

Iowa Face and Body
01.2021 - 12.2022
  • Performed a wide range of skincare treatments including facials, chemical peels, microdermabrasion, and waxing
  • Conducted thorough skin analysis to determine clients' specific needs and recommend appropriate treatments
  • Customized skincare regimens for clients based on their individual skin type and concerns
  • Maintained a clean and organized treatment room, ensuring compliance with sanitation standards
  • Educated clients on proper skincare routines and recommended products for at-home use
  • Developed strong client relationships through excellent customer service and personalized attention

Key Holder

Garage Clothing
01.2017 - 01.2020
  • Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
  • Implemented effective visual merchandising strategies to optimize product placement and drive sales
  • Developed and maintained strong relationships with customers through exceptional service, resulting in increased customer loyalty
  • Monitored key performance indicators (KPIs) such as sales conversion rate, average transaction value, and customer satisfaction scores to identify areas for improvement
  • Identified opportunities for process improvements within the store operations workflow, resulting in increased efficiency

Server

grover flavors
01.2015 - 01.2017
  • Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Consistently earned 100% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
  • Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
  • Provided recommendations on menu items based on customer preferences and dietary restrictions
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
  • Adhered to all food safety regulations to ensure the health and well-being of customers
  • Communicated effectively with team members to coordinate table assignments for efficient seating arrangements

Education

Bachelor of Science - Nursing

Mercy College of Health Sciences
Des Moines, IA
04-2027

High School Diploma -

Van Meter High School
Van Meter, IA
08-2020

Skills

  • Route planning expertise
  • Vehicle maintenance
  • Professional appearance
  • Food safety
  • Excellent time management
  • Efficient multitasking
  • Safety awareness
  • Payment handling
  • Vehicle inspection
  • Point-of-sale system
  • Customer communication
  • Customer service
  • Excellent communication

Timeline

Assistant Teacher

Inspired Kids Academy
09.2023 - 03.2024

Esthetician

bodyrenewal
12.2022 - 08.2023

Door Dasher

DoorDash
01.2022 - 12.2024

Esthetician

Iowa Face and Body
01.2021 - 12.2022

Key Holder

Garage Clothing
01.2017 - 01.2020

Server

grover flavors
01.2015 - 01.2017

Bachelor of Science - Nursing

Mercy College of Health Sciences

High School Diploma -

Van Meter High School
Taylor Drummond