Taylor Dubina
Surprise,AZ
Summary
Dedicated administrative professional with a proven track record at Phoenix Children’s, excelling in calendar management, and effective communication. Recognized for enhancing workflow processes and training new staff, I am self-motivated and organized, consistently delivering exceptional support with a friendly demeanor, sound judgment, and reliability.
Overview
11
11
years of professional experience
Work History
Administrative Assistant – Orthopaedics and Sports Medicine
Phoenix Children’s
05.2024 - Current
- Provide administrative support to a rapidly growing division of 27 providers and advanced practice practitioners.
- Managed Outlook calendars and clinical schedules, resolving conflicts promptly.
- Coordinate and schedule meetings, including room reservations, catering, and technical setup, for seamless execution.
- Draft and maintain monthly on-call schedules, including provider, resident, inpatient schedules, and Vocera assignments.
- Coordinate multidisciplinary care conference discussions for high-risk spinal fusion pathway patients with the Spine Care and Palliative Medicine teams.
- Assist with the planning of division team building gatherings and outreach events by arranging catering services, securing venues, and ordering promotional materials.
- Interviewed and trained incoming administrative assistant, using compiled notes, policies and resources.
Lead Administrative Support - Pathology
Phoenix Children’s
12.2018 - 04.2021
- Reviewed, formatted, and ensured compliance of pathology reports.
- As a lead, I developed and implemented more efficient workflow processes.
- Developed SOPs and trained new staff for departmental onboarding.
- Coordinated clinical and educational conferences, and prepared session materials.
- Provided administrative support, including phone communication, conference scheduling, file management, and the processing of travel expenses and dues.
Senior Customer Service Advocate
Metromile Insurance
10.2017 - 12.2018
- Resolved complex customer issues on billing inquiries and policy modifications, enhancing customer satisfaction.
- Transitioned from phone customer service to email support, demonstrating effective communication and typing skills.
Carrier Relations Representative
Knight Transportation
04.2015 - 11.2017
- Promoted fuel and tire discount program to strengthen relationships with transportation partners.
- Conducted budget audits to ensure financial accuracy and regulatory compliance.
- Mentored and trained new team members to improve overall team performance.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ12-2014
Skills
- Excellent communication, interpersonal skills
- Self-motivated, reliable
- Calendar management
- Calm problem solver
- Proficient in PCH tools, policies and processes
Accomplishments
ABCD Award Winner Q2 2025 - Responsiveness in a Difficult Situation
Volunteer Experience
Banner Del Webb Medical Center, Former Volunteer, Child Development Center & Education Center
Timeline
Administrative Assistant – Orthopaedics and Sports Medicine
Phoenix Children’s
05.2024 - Current
Lead Administrative Support - Pathology
Phoenix Children’s
12.2018 - 04.2021
Senior Customer Service Advocate
Metromile Insurance
10.2017 - 12.2018
Carrier Relations Representative
Knight Transportation
04.2015 - 11.2017
Bachelor of Science - Psychology
Grand Canyon University