Taylor Dubuque
Summary
Versatile and dynamic professional with a proven track record at The Sea Pines Resort, LLC, excelling in customer service and operational efficiency. Mastered VisualOne and Omni Golf Technologies, enhancing booking processes and revenue growth. Demonstrated exceptional interpersonal skills and a strong work ethic, significantly improving team performance and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Reservations Sales Agent
The Sea Pines Resort, LLC
08.2023 - Current
- Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
- Fostered customer loyalty by providing consistent follow-up after reservation completion, ensuring satisfaction and addressing any outstanding issues.
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Balanced competing priorities under pressure without sacrificing attention to detail when processing multiple simultaneous reservations requests from diverse clientele groups.
- Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained awareness of types of rooms available in different resort locations.
- Worked closely with front desk to achieve full occupancy of property.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Resolved various issues and discrepancies for customers.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Tennis and Golf Retail
The Sea Pines Resort, LLC
06.2021 - 08.2023
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Resolved customer complaints with a solutions-oriented approach, ensuring satisfaction and maintaining a positive reputation for the golf shop.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
- Assisted with the design and execution of tennis programming for members, including clinics, social events, and competitive leagues.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Line Cook
The Sea Pines Resort, LLC
06.2019 - 01.2021
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Plated and presented all dishes to match established restaurant standards.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
No Degree - Culinary Arts
Technical College of The Low Country
Beaufort03-2016
High School Diploma -
Beaufort High School
Beaufort06-2011
Skills
- Strong work ethic with exceptional people skills
- Patience and composure with customers and coworkers
- Proficient in Microsoft, VisualOne, Omni Golf Technologies, and other web-based booking platforms
- Good with phones and in the use of phone etiquette
- Learns quickly and adapts well to new programs/systems
Timeline
Reservations Sales Agent
The Sea Pines Resort, LLC
08.2023 - Current
Tennis and Golf Retail
The Sea Pines Resort, LLC
06.2021 - 08.2023
Line Cook
The Sea Pines Resort, LLC
06.2019 - 01.2021
No Degree - Culinary Arts
Technical College of The Low Country
High School Diploma -
Beaufort High School
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