Taylor Dunn
Portland,ME
Summary
A passionate, creative mind looking to apply diverse skills to a company making a difference. A leader that supports the goals of others and inspires them to be the best version of themselves while learning from others and enjoying his own growth journey. A believer in collaboration, honesty, and kindness to make incredible products that benefit others and the world we live in. A believer that small actions can have the biggest impacts. I'm looking to add value to a company that wants to grow while strengthening our connection with nature and each other.
Overview
5
5
years of professional experience
Work History
Front End Analyst
CVS Healthcare
Portland, ME
06.2022 - Current
- Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
- Developed actionable roadmaps for improving workflows and processes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Applied innovative approaches to software design through creative inception and planning.
- Reviewed and made refinements in existing programs to improve techniques.
- Worked closely with product owners, designers and other stakeholders throughout the development process.
- Assisted with customer requests and answered questions to improve satisfaction.
Systems Analyst
MaineHealth - Maine Medical Center
Westbrook, ME
12.2018 - 06.2022
- Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
- Troubleshot program and system malfunctions to restore normal functioning.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Designed and implemented security measures to protect data.
- Analyzed user requirements and implemented system changes to improve efficiency.
- Designed, developed, tested, documented, and maintained new applications and software components.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Arts - Psychology
Massachusetts College of Liberal Arts
North Adams, MA05-2014
Skills
- Analytical Thinking
- Product Design
- Technical Support
- Product Knowledge
- Customer Relationship Management (CRM)
- Application Development
Timeline
Front End Analyst
CVS Healthcare
06.2022 - Current
Systems Analyst
MaineHealth - Maine Medical Center
12.2018 - 06.2022
Bachelor of Arts - Psychology
Massachusetts College of Liberal Arts
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