Overview

Work History

Education

Skills

Languages

Accomplishments

Timeline

Xaiemian'Michaell Olvera Hawkins

Tacoma,Washington

Overview

1

1

year of professional experience

Work History

Front End Associate

Wildfin

Ruston, Washington

02.2025 - Current

Assisted in inventory management and restocking of checkout area supplies.
Answered customer inquiries regarding product features, pricing, and availability.
Kept checkout areas clean, organized, and replenished with necessary supplies.
Placed special orders or called other stores to find desired items.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Handled all customer inquiries promptly and professionally via phone or email.
Assisted customers in placing orders accurately and efficiently.

Customer Service Representative

Taco Time NW

Tacoma, WA

09.2024 - 03.2025

Maintained a high level of professionalism when dealing with difficult customers.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Provided accurate information about products and services to customers.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Answered customer inquiries and provided accurate information regarding products and services.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Associate of Arts - Aerospace Engineering

Tacoma Community College

Tacoma, WA

Skills

Computer-aided design
MATLAB programmingf
Technical documentation
Project management
Data analysis
Customer relationship managemen
Problem solving
Team collaboration
Effective communication
Self motivation
Positive customer engagement
Microsoft applications proficiency

Analytical skills
Cash handling
Point of sale systems
Analytical thinking
Reliability
Adaptability
Product knowledge
Problem-solving abilities
Team leadership
JIRA software
Problem-solving

Languages

English

Native/ Bilingual

Spanish

Elementary

Accomplishments

Military order of the Purple Heart National Leadership Recognition.
Veterans of Foreign Wars Leadership Citation.
Scottish Rite Freemasonry Award
Presidential Academic Excellence Award.

Timeline

Front End Associate

Wildfin

02.2025 - Current

Customer Service Representative

Taco Time NW

09.2024 - 03.2025

Associate of Arts - Aerospace Engineering

Tacoma Community College