Xaiemian'Michaell Olvera Hawkins
Tacoma,Washington
Overview
1
1
year of professional experience
Work History
Front End Associate
Wildfin
Ruston, Washington
02.2025 - Current
- Assisted in inventory management and restocking of checkout area supplies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Kept checkout areas clean, organized, and replenished with necessary supplies.
- Placed special orders or called other stores to find desired items.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled all customer inquiries promptly and professionally via phone or email.
- Assisted customers in placing orders accurately and efficiently.
Customer Service Representative
Taco Time NW
Tacoma, WA
09.2024 - 03.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Associate of Arts - Aerospace Engineering
Tacoma Community College
Tacoma, WASkills
- Computer-aided design
- MATLAB programmingf
- Technical documentation
- Project management
- Data analysis
- Customer relationship managemen
- Problem solving
- Team collaboration
- Effective communication
- Self motivation
- Positive customer engagement
- Microsoft applications proficiency
- Analytical skills
- Cash handling
- Point of sale systems
- Analytical thinking
- Reliability
- Adaptability
- Product knowledge
- Problem-solving abilities
- Team leadership
- JIRA software
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Elementary
Accomplishments
- Military order of the Purple Heart National Leadership Recognition.
- Veterans of Foreign Wars Leadership Citation.
- Scottish Rite Freemasonry Award
- Presidential Academic Excellence Award.
Timeline
Front End Associate
Wildfin
02.2025 - Current
Customer Service Representative
Taco Time NW
09.2024 - 03.2025
Associate of Arts - Aerospace Engineering
Tacoma Community College