Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Xaiemian'Michaell Olvera Hawkins

Tacoma,Washington

Overview

1
1
year of professional experience

Work History

Front End Associate

Wildfin
Ruston, Washington
02.2025 - Current
  • Assisted in inventory management and restocking of checkout area supplies.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Kept checkout areas clean, organized, and replenished with necessary supplies.
  • Placed special orders or called other stores to find desired items.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Handled all customer inquiries promptly and professionally via phone or email.
  • Assisted customers in placing orders accurately and efficiently.

Customer Service Representative

Taco Time NW
Tacoma, WA
09.2024 - 03.2025
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided accurate information about products and services to customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Associate of Arts - Aerospace Engineering

Tacoma Community College
Tacoma, WA

Skills

  • Computer-aided design
  • MATLAB programmingf
  • Technical documentation
  • Project management
  • Data analysis
  • Customer relationship managemen
  • Problem solving
  • Team collaboration
  • Effective communication
  • Self motivation
  • Positive customer engagement
  • Microsoft applications proficiency
  • Analytical skills
  • Cash handling
  • Point of sale systems
  • Analytical thinking
  • Reliability
  • Adaptability
  • Product knowledge
  • Problem-solving abilities
  • Team leadership
  • JIRA software
  • Problem-solving

Languages

English
Native/ Bilingual
Spanish
Elementary

Accomplishments

  • Military order of the Purple Heart National Leadership Recognition.
  • Veterans of Foreign Wars Leadership Citation.
  • Scottish Rite Freemasonry Award
  • Presidential Academic Excellence Award.

Timeline

Front End Associate

Wildfin
02.2025 - Current

Customer Service Representative

Taco Time NW
09.2024 - 03.2025

Associate of Arts - Aerospace Engineering

Tacoma Community College

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Xaiemian'Michaell Olvera Hawkins