Jason Steele
Summary
Professional with 18 years of experience leading teams, optimizing operations, and enhancing customer satisfaction. Skilled in operations, inventory management, and resolving issues to improve efficiency. Proven track record in implementing preventive measures, achieving stretch goals, and maintaining tight schedules. Known for fostering growth and delivering exceptional service. Eager to leverage leadership and problem-solving skills in a key position to achieve business objectives.
Overview
20
20
years of professional experience
Work History
Back-End Department Supervisor
Lowes Home Improvment
11.2024 - Current
- Oversees and drives efficiencies in back-end operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc.)
- Led daily operations, ensuring compliance with safety and quality standards.
- Streamlined inventory processes, reducing stock discrepancies and improving accuracy.
- Coordinated team schedules to optimize workflow and enhance departmental efficiency.
- Promoted business' development by building and maintaining relationships with new clients.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed
Department Manager
Floor & Decor
05.2024 - 11.2024
- Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer.
- Strategically merchandise and utilize the company guidelines to outline merchandising practices.
- Ensure store presentation standards are achieved and maintained.
- Analyze and work all business reports to be in the best merchandising, in-stock, and pricing position.
- Train staff, supervise, and define the workload of store associates as appropriate.
- Review and assess the performance of associates on a timely basis.
- Monitor associate retention and career development, and communicate improvement.
Market Manager
Apex Measuring Services
09.2022 - 05.2024
- Build and maintain relationships with Providers to resolve issues and implement preventive measures for future installations.
- Build quotes for material and layout for Providers to improve cost efficiency.
- Supervise a team of 20 employees on average, answering questions and providing feedback.
- On a biannual basis provide personnel review feedback and encourage growth and advancement.
- Manage inventory and field equipment.
- Organize team meetings to inform the districts about market metrics and provide group training.
Assistant Market Manager/Market Supervisor
Home Depot Measurement Services
05.2006 - 09.2022
- Maintain documentation for areas such as schedules, activities, and employee performances.
- Address employee issues and conflicts, applying listening and communication skills for a quick resolution.
- Track stretch goals such as conversion rate and client satisfaction score.
- Routinely shadow Field Techs, observing behavior, work processes, and efficiency.
- Reviewed Measure Tech workload of the previous day, while being responsible for reporting and filing on the daily activity.
- Conducted weekly reports of technician’s activities.
- Handled customer satisfaction by resolving issues to provide the best possible outcome.
- Upheld a tight schedule while balancing duties. Created Floor Plans using Measure CAD
Education
Pima Community College
Skills
- Leadership
- Receiving oversight
- Stock management
- Operations management
- Order processing
- Communication Skills
- Team Building
- Training Activities
- Problem Solving
- Presentations
- Coordination Skills
- Scheduling
- Sales
- Computer-Aided Design
- Customer Satisfaction
- Customer Service
- Floor Planning
- Field Equipment
- Workday
- Microsoft Platforms
- Google Platforms
- Time Management
- Adaptability
- Self Motivation
- Success Driven Person
- Team Working
Timeline
Back-End Department Supervisor
Lowes Home Improvment
11.2024 - Current
Department Manager
Floor & Decor
05.2024 - 11.2024
Market Manager
Apex Measuring Services
09.2022 - 05.2024
Assistant Market Manager/Market Supervisor
Home Depot Measurement Services
05.2006 - 09.2022
Pima Community College