Johnathan Dowdy
Boones Mill,VA
Summary
Dynamic leader with a proven track record for enhancing team performance and customer satisfaction. Expert in inventory management and problem-solving, achieving efficient project completion through effective staff supervision and training. Skilled in fostering safety and security, demonstrating exceptional leadership and customer service abilities.
Overview
26
26
years of professional experience
Work History
Back-End Department Supervisor
Lowe's
04.2021 - 12.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Merchandise Stocker
Walmart
03.2020 - 04.2021
- Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
- Assisted in successful promotional events, constructing visually appealing displays according to planograms.
- Supported loss prevention efforts, monitoring store areas for possible theft incidents while performing daily tasks.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
Logistics Shipping Coordinator
Itt Night Vision
08.2007 - 01.2014
- Developed contingency plans to address potential disruptions in the supply chain, maintaining service quality and efficiency.
- Participated in regular meetings with other members of management team to align department goals with overall company objectives.
- Optimized shipping processes by implementing efficient routing and scheduling systems.
- Partnered with customs brokers to expedite import/export processes while adhering to regulatory requirements.
- Maintained detailed records of all shipments, ensuring proper documentation for audits and compliance purposes.
- Ensured compliance with international shipping regulations, minimizing delays and penalties.
- Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
Staff Sergeant
United States Marine Corps
09.1998 - 03.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Oversee, supervise and delegate day-to-day operations in their work sections.
Education
High School Diploma -
Franklin County High School
Rocky Mount, VA06-2007
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Leadership skills
- Staff supervision
- Inventory management
- Stockroom organization
- Scheduling expertise
- Training and development
- Safety and security
Timeline
Back-End Department Supervisor
Lowe's
04.2021 - 12.2024
Merchandise Stocker
Walmart
03.2020 - 04.2021
Logistics Shipping Coordinator
Itt Night Vision
08.2007 - 01.2014
Staff Sergeant
United States Marine Corps
09.1998 - 03.2008
High School Diploma -
Franklin County High School