Summary
Overview
Work History
Education
Skills
Accomplishments
Honours Roll at Loretto Abbey
Timeline
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Taylor Durnford

Blue Mountain,Ontario

Summary

I am a Queens University student studying Social Sciences & Psychology seeking summer employment in a dynamic environment where I can leverage my organizational and people skills to enhance the experience of your customers.

Offering positive attitude, and a genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn, ready to use and develop communication and problem-solving skills in any role to optimize your customers experience.

Overview

6
6
years of professional experience

Work History

Sales Assistant/Customer Service

Tina Pemberton Sales Inc.
05.2024 - 08.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Monitored sales trends to advise management on potential inventory adjustments needed.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Set up, co-hosted Summer Sample Sales over 4 day period.


Babysitting and Dog Sitting After School

Various Famillies
01.2019 - 06.2024

Part Time Ski Coach

Osler Bluff Ski Club
12.2021 - 01.2024
  • Implemented video analysis to provide constructive feedback, enabling skiers to refine technique and enhance performance.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Maintained detailed records of each athlete''s progress throughout the season, enabling informed decisions about training adjustments and goal setting.
  • Participated in ongoing professional development opportunities to stay current on best practices within the ski coaching industry, allowing for continuous improvement as a coach.
  • Collaborated with other coaches to develop cohesive training strategies, resulting in improved overall team performance.
  • Evaluated athlete progress regularly using various assessment tools, identifying areas for improvement and adjusting training plans accordingly.
  • Established strong relationships with athletes'' families, maintaining open lines of communication regarding progress and expectations.
  • Boosted team morale through effective communication, goal-setting, and fostering a supportive team environment.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Provided guidance to my athletes to overcoming challenges and identifying opportunities.

Summer Program Staff

Osler Bluff Ski Club
07.2022 - 08.2023
  • Increased camper safety by strictly adhering to camp policies and procedures.
  • Enhanced camper experience by creating engaging and age-appropriate activities.
  • Promoted teamwork among campers through group games and team-building exercises.

Education

Bachelor of Arts - Social Sciences & Psychology

Queens University
Kingston, Ontario
04-2027

High School Diploma -

Loretto Abbey Catholic School
Toronto, Ontario
06-2023

Skills

  • Goal oriented
  • Computer proficiency
  • Order processing
  • Relationship building
  • Opening and closing procedures
  • Product merchandising
  • Task prioritization
  • Market trends

Accomplishments

    SMART Serve certified 2024

    Bronze Cross, First Aid Course 2023

Honours Roll at Loretto Abbey

Maintained an over 85 % average 

Timeline

Sales Assistant/Customer Service

Tina Pemberton Sales Inc.
05.2024 - 08.2024

Summer Program Staff

Osler Bluff Ski Club
07.2022 - 08.2023

Part Time Ski Coach

Osler Bluff Ski Club
12.2021 - 01.2024

Babysitting and Dog Sitting After School

Various Famillies
01.2019 - 06.2024

Bachelor of Arts - Social Sciences & Psychology

Queens University

High School Diploma -

Loretto Abbey Catholic School

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Taylor Durnford