Taylor Eiker
Welcome,NC
Summary
Hands-on Community Manager known for excellent public relations. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Excelled in enhancing community standards and operational efficiency, showcasing exceptional organization skills and a commitment to superior customer relations. Proven track record in leading cross-functional teams to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Community Manager
Lake Heritage Property Owners Association
Gettysburg, PA
01.2023 - 08.2024
- Oversaw a community of over 800 properties, under the advisement of a 9-member Board of Directors.
- Supervised multiple departments, including Administrative, Building, Access and Patrol, Maintenance, and seasonal Pool.
- Ensured adherence to community standards and regulations by monitoring through established Association Governing Documents such as Bylaws, Deed Restrictions, Rules and Regulations, Land Use Codes.
- Contributed to strategic planning for upcoming fiscal years, including the development of operational budgets and reorganization of the Board and Association.
Administrative Assistant
Lake Heritage Property Owners Association
Gettysburg, PA
05.2022 - 01.2023
- Welcomed and assisted incoming members and visitors with a professional and friendly approach in the office.
- Managed a multi-line phone system and maintained email communications, efficiently delivering messages to staff and the Board of Directors.
- Supported members by addressing their needs and inquiries promptly.
- Drafted correspondence and documents for the Community Manager, Board Members, and department heads.
- Created and distributed a monthly newsletter featuring detailed calendars and important community information for the upcoming weeks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Receptionist
Meridian Home Mortgage
Westminster, MD
04.2018 - 05.2022
- Answered central telephone system and directed calls accordingly.
- Responded to email inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Performed data entry into the company’s software for client inquiries.
Education
High School Diploma -
Catoctin High School
Thurmont, MD05.2015
Skills
- Financial budgeting and reporting
- File/Document Management
- Scheduling/ Calendar Management
- Time Management
- Customer/Client relations
- Strategic Planning
- Organization skills
Timeline
Community Manager
Lake Heritage Property Owners Association
01.2023 - 08.2024
Administrative Assistant
Lake Heritage Property Owners Association
05.2022 - 01.2023
Receptionist
Meridian Home Mortgage
04.2018 - 05.2022
High School Diploma -
Catoctin High School