Taylor Eiker
Welcome,NC
Summary
Hands-on Community Manager known for excellent public relations. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Excelled in enhancing community standards and operational efficiency, showcasing exceptional organization skills and a commitment to superior customer relations. Proven track record in leading cross-functional teams to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Community Manager
Lake Heritage Property Owners Association
01.2023 - 08.2024
- Oversaw a community of over 800 properties, under the advisement of a 9-member Board of Directors.
- Supervised multiple departments, including Administrative, Building, Access and Patrol, Maintenance, and seasonal Pool.
- Ensured adherence to community standards and regulations by monitoring through established Association Governing Documents such as Bylaws, Deed Restrictions, Rules and Regulations, Land Use Codes.
- Contributed to strategic planning for upcoming fiscal years, including the development of operational budgets and reorganization of the Board and Association.
Administrative Assistant
Lake Heritage Property Owners Association
05.2022 - 01.2023
- Welcomed and assisted incoming members and visitors with a professional and friendly approach in the office.
- Managed a multi-line phone system and maintained email communications, efficiently delivering messages to staff and the Board of Directors.
- Supported members by addressing their needs and inquiries promptly.
- Drafted correspondence and documents for the Community Manager, Board Members, and department heads.
- Created and distributed a monthly newsletter featuring detailed calendars and important community information for the upcoming weeks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Receptionist
Meridian Home Mortgage
04.2018 - 05.2022
- Answered central telephone system and directed calls accordingly.
- Responded to email inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Performed data entry into the company’s software for client inquiries.
Education
High School Diploma -
Catoctin High School
Thurmont, MD05.2015
Skills
- Financial budgeting and reporting
- File/Document Management
- Scheduling/ Calendar Management
- Time Management
- Customer/Client relations
- Strategic Planning
- Organization skills
Timeline
Community Manager
Lake Heritage Property Owners Association
01.2023 - 08.2024
Administrative Assistant
Lake Heritage Property Owners Association
05.2022 - 01.2023
Receptionist
Meridian Home Mortgage
04.2018 - 05.2022
High School Diploma -
Catoctin High School
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