Taylor English
Houston,Texas
Summary
Dedicated healthcare professional with a strong background in customer service, notably at VXI. Enhances patient care through customer service training and positive behavior reinforcement systems. Proficient in electronic charting and compassionate communication, consistently exceeding employer expectations. Skilled nursing team member providing exceptional patient-facing experience, addressing diverse patient needs with compassionate care and attention to detail. Committed to maximizing satisfaction, safety, and wellness for patients of all backgrounds.
Professional operator with strong experience in material handling and warehouse operations. Skilled in safely maneuvering forklifts, managing inventory, and loading/unloading goods. Reliable team collaborator focused on achieving results and adapting to changing needs. Recognized for attention to safety protocols and effective communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Forklift Operator
Best Buy
Houston, TX
06.2025 - Current
Forklift Operator
Academy Warehouse
Houston, TX
07.2024 - 06.2025
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
Customer Service Representative Remote
VXI
Houston, TX
03.2023 - 07.2024
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented and developed customer service training processes.
- Responded to customer requests for products, services, and company information
Care Partner
The Tradition Senior Living
Houston, TX
10.2022 - 03.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
Behavior Technician
Merit Health Rankin
Brandon, MS
03.2021 - 09.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Monitored client progress to provide continued guidance and consistent feedback to families.
CNA
Missouri Delta Medical Center
Sikeston, MO
01.2020 - 02.2022
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant
Sikeston Convalescent Center
Sikeston, MO
08.2017 - 12.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
High School Diploma -
Sikeston Sr. High School
Sikeston, MO05.2017
Skills
- Paperwork Processing
- Scheduling
- Appointment Scheduling
- Account updating
- Credit adjustments
- Dressing assistance
- Compassion and Empathy
- Compassionate communication
- Feeding Assistance
- Basic Life Support
- Vital signs monitoring
- Patient Care
- Electronic Charting
- Documenting behaviors
- Mobility Assistance
- Transporting patients
- Patient Lifting
- Direct Patient Care
- Responding to emergencies
- Compassionate caregiver
- Light Housekeeping
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Warehouse operations
- Material handling
- General laborer
- Order picking
- Order picking and processing
- Safe driver
- Materials handling
- Problem-solving
- Material packaging
- Safety awareness
Certification
Forklift operator
Timeline
Forklift Operator
Best Buy
06.2025 - Current
Forklift Operator
Academy Warehouse
07.2024 - 06.2025
Customer Service Representative Remote
VXI
03.2023 - 07.2024
Care Partner
The Tradition Senior Living
10.2022 - 03.2023
Behavior Technician
Merit Health Rankin
03.2021 - 09.2022
CNA
Missouri Delta Medical Center
01.2020 - 02.2022
Certified Nursing Assistant
Sikeston Convalescent Center
08.2017 - 12.2019
High School Diploma -
Sikeston Sr. High School