Taylor Evans
Yukon,OK
Summary
Experienced customer service professional with a 10-year proven track record in progressively responsible positions. Seeking management opportunities to utilize advanced skills in staff training and development. Highly motivated and dedicated with a strong work ethic and excellent communication abilities. Possesses extensive knowledge of customer relations, ensuring exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Agent Resource Team/Customer Care
Experian Information Solutions Inc.
Oklahoma City, OK
01.2021 - Current
- Assist and educate large volume of customers every day with positive attitude and focus on customer satisfaction.
- Respond to customer needs through competent customer service and prompt problem-solving.
- Assist other representatives with problem solving during interactions
- Provide escalation services when a supervisor is requested
- Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
- Assist in developing learning materials for employees
Assistant Office Manager
Northcare Health Services
07.2018 - 01.2021
- Receiving clients by greeting, welcoming, and directing them appropriately
- Answering screening and forwarding incoming phone calls
- Developed team communications and information for team meetings
- Performed clerical duties, including registering participants and checking insurance coverage
- Oversaw reception operations and ensuring employees followed government policies and laws
Guest Advisor Leader
Petco Animal Supplies Stores Inc.
02.2015 - 06.2018
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Ensured the store and employees met and followed safety guidelines
- Assisted in overseeing daily store functions
- Coordinated specific store events in an organized and professional manner
Education
High School Diploma -
Putnam City High School
Oklahoma City, OK05.2017
Skills
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Call Volume and Quality Metrics
- Policy and Procedure Adherence
- Compliance Requirements
- Documentation
Timeline
Agent Resource Team/Customer Care
Experian Information Solutions Inc.
01.2021 - Current
Assistant Office Manager
Northcare Health Services
07.2018 - 01.2021
Guest Advisor Leader
Petco Animal Supplies Stores Inc.
02.2015 - 06.2018
High School Diploma -
Putnam City High School