LUVETTE TELLIS
DETROIT,MI
Summary
To obtain a position that will utilize current work experience, dedication, and education. Experienced Government Customer Care Agent bringing 5 years of applying exceptional customer service, conflict mediation, and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with anadaptable and resourceful mindset.
Overview
35
35
years of professional experience
Work History
Customer Care Agent / Small Business Agent
United States Postal Service
Troy, MICHIGAN
11.2015 - 11.2020
- I answered phones calls from customers
- I filed complaints as well as compliments per request of the customer
- I educated small business owners on postal incentives to help grow the their business thru advertising and shipping packages economically and efficiently all while provided the best customer experience possible
- I successfully secured business deals in which the postal service profited 1.3 million and the most recent being 1.7 million in revenue.
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
City Letter Carrier
United States Postal Service, USPS
Dearborn, MICHIGAN
02.1995 - 11.2015
- Duties included but were not limited to casing mail accurately for Carrier delivery five days a week
- Secure safe and timely delivery of mail and packages
- Retrieve outgoing mail from the community, business, and residential mail receptacles along assigned delivery route
- I was also required to be knowledgeable on postal policies to educate customers and ensure that packages and accountable mail is handled according to those procedures.
- Collected mail from letterboxes on the specific routes both on foot and by vehicle.
- Engaged customers with a pleasant demeanor and offered to help with mail-related issues.
- Greeted customers and answered questions regarding mail pick-up times, postal regulations, and delivery costs.
TEACHER ASSISTANT
SAINT JOHN LUTHERAN SCHOOL
DETROIT, MICHIGAN
01.1990 - 10.1994
- Duties included planning and implementing daily educational games and activities that are age-appropriate for children in my care.
- I supervised the safety and ensured the well-being of the children at all times
- I provided support to the parents as well as addressed issues and needs of the children as individuals and as a group.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on task with proactive behavior modification and positive reinforcement strategies.
- Supported teachers in preparing individualized learning plans for underperforming students.
ASSISTANT DIRECTOR / INSTRUCTOR
SCOTT MEMORIAL CHRUCH
DETROIT, MICHIGAN
06.1989 - 09.1993
- I provided organizational assistance to the primary Director
- I supervised youths participating in the City of Detroit summer youth program
- I managed six to seven employees
- As an Instruction for the summer vacation program sponsored by Scott
- Memorial Chruch my duties included designing daily age appropriate projects and activities
- I planned structured and educational field trips for youngsters between the ages of six and twelve.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated records and files to maintain document compliance.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
Education
Associate of Science - Business Administration And Management
WCCCD
Detroit, MI06.2023
Associate of Science - Management
DETROIT COLLEGE oF BUSINESS
Dearborn, MIAssociate of Arts - Computerized Accounting
SER BUSINESS And TECHNICAL INSTITUTE
Detroit, MI04.1991
High School Diploma -
DAVID MACKENZIE HIGH SCHOOL
Detroit, MI06.1988
Skills
- Customer Account Management
- Courteous with Strong Service Mindset
- CRM Software
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
Accomplishments
SPIRIT OF DETROIT AWARD 2018
MILLION DOLLAR CLUB, USPS
SAFE DRIVER AWARD, USPS
SMALL BUSINESS AWARD, USPS
HONOR ROLL, DCB
HONOR ROLL, SER
VOLUNTEER SERVICES, DISTRICT 7
VOLUNTEER SERVICES, HEADSTART
Timeline
Customer Care Agent / Small Business Agent
United States Postal Service
11.2015 - 11.2020
City Letter Carrier
United States Postal Service, USPS
02.1995 - 11.2015
TEACHER ASSISTANT
SAINT JOHN LUTHERAN SCHOOL
01.1990 - 10.1994
ASSISTANT DIRECTOR / INSTRUCTOR
SCOTT MEMORIAL CHRUCH
06.1989 - 09.1993
Associate of Science - Business Administration And Management
WCCCD
Associate of Science - Management
DETROIT COLLEGE oF BUSINESS
Associate of Arts - Computerized Accounting
SER BUSINESS And TECHNICAL INSTITUTE
High School Diploma -
DAVID MACKENZIE HIGH SCHOOL
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