Taylor Ferdenand
Laveen,AZ
Summary
Dynamic and results-oriented professional with a proven track record at JPMorgan Chase, enhancing payment processing systems and optimizing sales processes. Skilled in effective time management and interpersonal conflict management, I excel in achieving significant improvements in customer satisfaction and operational efficiency. Expert in effective verbal communication, adept at managing complex logistics and customer service challenges.
Overview
6
6
years of professional experience
Work History
Merchant Services Representative
JPMorgan Chase
Tempe, AZ
10.2021 - Current
- Fixed malfunctions in payment processing systems.
- Ensured adequate product supply at multiple sites through detailed sales forecasting and inventory management.
- Tracked quarterly and annual sales data to optimize processes.
- Reviewed issues raised regarding account transactions.
Customer Care Representative
McKesson
Phoenix, AZ
03.2021 - 03.2022
- Enhanced client satisfaction by effectively resolving concerns with informed and courteous support.
- Referred unresolved matters requiring in-depth investigation to appropriate departments.
- Completed orders with accuracy and efficiency within procedural standards.
- Supported users in exploring site tools for desired content.
Customer Service Representative
LogistiCare
Phoenix, AZ
03.2019 - 08.2020
- Managed route distribution and resolved trip disputes with contracted service providers.
- Managed the logistics for prescheduled visits to healthcare centers.
- Maintain accurate documentation of all pertinent customer information to comply with policies.
- Easily navigated and managed multiple systems.
Education
High School Diploma -
Eastside High
Lancaster, CA05-2011
Skills
- Effective Time Management
- Achievement-Focused
- Interpersonal Conflict Management
- Effective Verbal Communication
Timeline
Merchant Services Representative
JPMorgan Chase
10.2021 - Current
Customer Care Representative
McKesson
03.2021 - 03.2022
Customer Service Representative
LogistiCare
03.2019 - 08.2020
High School Diploma -
Eastside High
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