Ferrell
Galion
Summary
Enthusiastic candidate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service on multiple levels. Motivated to learn, grow and excel.
Overview
6
6
years of professional experience
Work History
Account Merchandiser
PepsiCo
08.2023 - Current
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored and replenished display inventory and restructured according to available stock.
Bank Teller
Park National Bank
08.2022 - 08.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
Customer Care Representative
Park National Bank
01.2022 - 08.2022
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Server
Buffalo Wild Wings
07.2021 - 01.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
Shift Supervisor
Starbucks
03.2021 - 07.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Retail Sales Associate
The North Face
11.2020 - 03.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Front End Associate
Lowe's Home Improvement
05.2020 - 11.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Barista Trainer
Starbucks
09.2019 - 05.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new employees in groups and in one-on-one scenarios.
Education
High School Diploma -
Centerburg High School
Centerburg, OH05-2019
Skills
- Punctuality and reliability
- Complaint resolution
- Stock replenishment
- Visual display installations
- POS
- Problem-solving skills
- Customer service
- Verbal and written communication
Timeline
Account Merchandiser
PepsiCo
08.2023 - Current
Bank Teller
Park National Bank
08.2022 - 08.2023
Customer Care Representative
Park National Bank
01.2022 - 08.2022
Server
Buffalo Wild Wings
07.2021 - 01.2022
Shift Supervisor
Starbucks
03.2021 - 07.2021
Retail Sales Associate
The North Face
11.2020 - 03.2021
Front End Associate
Lowe's Home Improvement
05.2020 - 11.2020
Barista Trainer
Starbucks
09.2019 - 05.2020
High School Diploma -
Centerburg High School
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