Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Foley

South Hadley,MA

Summary

Accomplished Product Operations Lead at lululemon, adept in customer service and staff supervision, significantly enhanced product strategy implementation and team cohesion. Leveraged critical thinking to analyze sell-through data, driving actionable insights for inventory optimization. Proven track record in improving guest experience through technical education and dynamic leadership.

Overview

4
4
years of professional experience

Work History

Product Operations Lead

lululemon
Boston, MA
08.2024 - Current
  • Collaborate with store leadership to bring product strategy to life.
  • Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
  • Review and interpret daily business data and metrics to inform actions, for example analyzing product sell-through data to provide recommendations to store leadership regarding product focus.
  • Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
  • Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).

Guest Experience Lead

lululemon
Burlington, VT
12.2023 - 07.2024
  • Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed
  • Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests
  • Open and close the store in accordance with the opening and closing procedures
  • Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results
  • Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training
  • Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences
  • Reviews and interprets the store budget through Microsoft Excel

Fitness Programs Head Supervisor

University of Vermont
Burlington, VT
08.2023 - 05.2024
  • Assist with planning and implementation of staff trainings and meetings
  • Evaluate staff regularly and oversee staff evaluation process
  • Assist with the hiring of new employees & supervisors
  • Manage group fitness substitutions and audits
  • Manage daily checklists and logs utilized by the fitness hub staff
  • Aid the Assistant Director and Fitness Coordinator with office work as assigned
  • Enter and approve payroll for all staff via Microsoft Excel application
  • Provide exceptional customer service experience to all staff and student patrons

Educator

lululemon
Burlington, VT
01.2023 - 12.2023
  • Interact with guests to ensure a great guest experience
  • Assess guests' needs to provide customized and unique purchases to suit their needs
  • Provide technical product education by articulating the value and benefit of the product
  • Move dynamically on the floor to continuously engage with guests and attend to guest or store needs

Fitness Programs Supervisor

University of Vermont
Burlington, VT
01.2021 - 08.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands
  • Reviewed shift reports to understand current numbers and trends
  • Trained new employees on proper protocols and customer service standards
  • Managed 20+ employees and organized staff meetings
  • Created schedules for fitness classes via multiple technological platforms such as IMLeagues and When To Work

Education

Bachelor of Science - Public Health Sciences

University of Vermont
Burlington, VT

Skills

  • Customer Service
  • Financial Transactions
  • Computer Skills
  • Product Sales
  • Risk Management
  • Critical Thinking
  • Employee Work Scheduling
  • Care Delivery
  • Patient Relations
  • Staff Supervision

Timeline

Product Operations Lead

lululemon
08.2024 - Current

Guest Experience Lead

lululemon
12.2023 - 07.2024

Fitness Programs Head Supervisor

University of Vermont
08.2023 - 05.2024

Educator

lululemon
01.2023 - 12.2023

Fitness Programs Supervisor

University of Vermont
01.2021 - 08.2023

Bachelor of Science - Public Health Sciences

University of Vermont

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Taylor Foley