Taylor Fulnecky

Key Responsibilities:

• Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
• Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
• Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
• Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
• Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
• Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
• Managed inventory control processes for retail products to reduce waste while maintaining stock availability for clients'' purchase needs.
• Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
• Contributed to increasing repeat business by establishing rapport with clients and offering exceptional service.
• Aditionally helped creative direct staff projects for special holiday events and sales.
• Design and set up: Helped oversee physical setup of the event space ensuring it was the right atmosphere for the guest

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• helped make orders quickly and maintain organization in high pressure and busy environment

• Greeted guests when arriving to the pool and showed them to open seating
• Helped assist pool servers with general maintenance of pool deck and guests needs
• Assisted in serving guests food and beverages throughout the day and anticipated their need for new drinks, food orders, towels etc.
• Made personable connection with guests to ensure their comfort with staff
• Monitored access to entry and exit points to avoid congregating.
• Checked side duty list for opening and closing procedures.
• Collected and replenished pool towels while monitoring inventory to minimize loss.
• Helped assist guests with any other questions about their stay at the hotel and about the area in general

• Monitored safety of guests in and around swimming pool.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Attentively monitored swimmers to identify distress.