Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Garcia

Chicago,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Safety Specialist

Wheels, Inc
Des Plaines, IL
06.2021 - Current
  • Answered calls, emails, and Salesforce cases from account managers, drivers and clients regarding MVRs and training
  • Assisted clients with understanding Motor Vehicle Records and the violations that appear on them
  • Assigned training to drivers via our vendors Alert Driving and Driving Dynamics
  • Scheduled meetings with clients to go over the services they are on and make any changes to better suit their goals for their drivers
  • Trained new employees on how to check MVR forms, manually accept the forms, submit the forms to vendors, and answer emails from drivers with questions about the forms
  • Provided the department monthly numbers to my manager to show how many training modules we assigned, how many MVR forms we received, and how many safety kits we ordered for drivers
  • Built strong relationships with our clients by going above and beyond to provide as much detail to the clients about our services.

Safety Admin

Wheels, Inc
Des Plaines, IL
02.2020 - 07.2021
  • Gathered and reviewed hundreds of MVR state forms a day, that were sent to Wheels via mail, email and fax
  • Read through MVR state forms to make sure Wheels drivers provided their name, license number, date of birth and a physical signature
  • Double checked that all the information on the MVR state forms matched the information stored in our system and manually accepted the forms in our system
  • Submitted accepted forms to our vendors so they can request the Motor Vehicle Records directly from the state and send the results to our system
  • Answered calls, emails, and Salesforce cases regarding questions about MVRs, how to log onto training websites, and how to navigate their Wheels accounts in order to complete the tasks in their to do lists.

Subrogation Admin

Wheels, Inc
10.2019 - 01.2020
  • Assisted the subrogation team by calling insurance companies to file claims for accidents, drivers were involved in
  • Submitted requests for police reports that were filed at the scene of the accident to further help the subrogation team with their research on the accidents
  • Submitted requests for diminished value on the vehicles that were damaged in the accidents
  • Sorted through return mail from the other parties involved in the accidents
  • Entered other party insurance information into the accident profile when claims were already filed.

Intern Marketing & Customer Service Departments

First Insurance Funding
Northbrook, IL
05.2018 - 08.2018
  • Inputted and updated agent prospects in Salesforce
  • Set up agent portfolios in the company database
  • Organized promotional items for trade shows
  • Verified, validated, and updated accounts to ensure accuracy
  • Identified issues with return mail associated with customer accounts.

Intern Small Business Unit

FIRST Insurance Funding
Northbrook, IL
05.2017 - 08.2017
  • Identified and gathered information on potential prospects through research online via Salesforce and prospect’s websites
  • Created spreadsheets to document and organize findings
  • Communicated findings with the development team and sales managers.

Education

Bachelor of Science - Psychology, Sociology

Dominican University
River Forest, IL
08.2015 - 05.2019

Skills

Computer skillsundefined

Timeline

Safety Specialist

Wheels, Inc
06.2021 - Current

Safety Admin

Wheels, Inc
02.2020 - 07.2021

Subrogation Admin

Wheels, Inc
10.2019 - 01.2020

Intern Marketing & Customer Service Departments

First Insurance Funding
05.2018 - 08.2018

Intern Small Business Unit

FIRST Insurance Funding
05.2017 - 08.2017

Bachelor of Science - Psychology, Sociology

Dominican University
08.2015 - 05.2019

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Taylor Garcia