Hi, I’m
Taylor Gardin
Summary
Productive Senior Operations Specialist with a five-year track record of building internal processes to meet client objectives. Skilled in planning and coordinating logistics, creating detailed reports and handling and resolving escalated issues. Detail-oriented, analytical and versed in quickly solving complex problems.
Overview
6
years of professional experience
3
Certification
Work History
LPL Financial
Senior Operations Specialist - Managed Accounts
12.2021 - Current
Job overview
- Ensured newly managed accounts meet funding requirements and are reconciled and ready to trade
- Coordinated and researched with various operations and service departments to resolve advisor-driven requests
- Produced daily detailed and relevant reports for use in making business decisions.
- Motivated and trained employees to maximize team productivity.
- Evaluated current processes to develop improvement plans.
LPL Financial
Senior Operations Specialist - Stock Records
09.2020 - 12.2021
Job overview
- Promoted to Senior Operations Specialist after taking helm of the team's M&A activity.
- Identified workflow improvements and worked with team to establish new procedures.
- Performed daily inspection of team member's daily procedures to guarantee quality processing and client confidentiality.
- Created and updated policies and procedures to assist in training team members and adhering to compliance standards.
- Managed the creation and linkage of over 200,000 LPL accounts with third-party mutual funds and annuity sponsors.
LPL Financial
Operations Specialist - Stock Records
10.2018 - 09.2020
Job overview
- Cooperated with fund sponsors, depositories, and other industry participants to research and resolve discrepancies.
- Validated and processed networking and de-networking requests of Direct Business accounts across all business channels and all product types.
- Reduced manual account validation and processing by developing Microsoft Excel macros to automate steps in process.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided accurate and timely responses to escalated requests from EQH-office, service teams, and inter-departments.
LPL Financial
Operations Specialist - Rep Maintenance
06.2017 - 10.2018
Job overview
- Reviewed, validated, and processed change of financial representative requests across all LPL channels and product types.
- Collaborated with the service center to research and resolve advisors escalated issues that come in through the service center.
- Initiated contact with fund sponsors to review and research financial representative requests.
- Processed change of broker dealer and advisor requests across all business channels and product types.
Education
University of North Carolina At PembrokePembroke, NC
MBA from Finance
12.2023
University Overview
- Professional Development: Country Manager Simulation
Western Carolina UniversityCullowhee, NC
Bachelor of Science from Business Administration And Law
University Overview
- Relevant Coursework: Business Statistics & Financial Management
University of North Carolina At Chapel HillChapel Hill, NC
Bachelor of Arts from Biology
Skills
- Flexible and Adaptable
- Problem-Solving
- Organization and Time Management
- Analytical and Critical Thinking
- Data Review
- Microsoft Office
Certification
- SIE - Securities Industry Essentials
- Lean Six Sigma Yellow Belt
- Google Analytics Certification
Timeline
Senior Operations Specialist - Managed Accounts
LPL Financial
12.2021 - Current
Senior Operations Specialist - Stock Records
LPL Financial
09.2020 - 12.2021
Operations Specialist - Stock Records
LPL Financial
10.2018 - 09.2020
Operations Specialist - Rep Maintenance
LPL Financial
06.2017 - 10.2018
University of North Carolina At Pembroke
MBA from Finance
Western Carolina University
Bachelor of Science from Business Administration And Law
University of North Carolina At Chapel Hill
Bachelor of Arts from Biology
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