TAYLOR GEAR
Windermere
Summary
Detail Oriented Sales Coordinator with years of experience in the Hospitality Industry. Ensuring Administrative Support for the Swan and Dolphin Resort
Overview
8
8
years of professional experience
Work History
Sales Admin - Lead Catcher
Marriott International, Inc.
Swan And Dolphin Resort
05.2022 - Current
- Managed Lead distribution for Triplex Hotel Sales
- Analyzed lead details to accurately assign opportunities to the appropriate sales manager
- Maintained detailed tracking of lead information via Excel and Salesforce
- Ran Daily, Weekly, and Monthly Reports on lead volume
Reservations Agent
Marriott International, Inc.
Swan And Dolphin Resort
01.2022 - 05.2024
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Hostess
Walt Disney World Resort
Lake Buena Vista, Florida
06.2021 - 12.2021
- Assisted Culinary with timely food delivery and guest requests.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Front Desk Agent
Disneyland Resort
Anaheim, CA
01.2020 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Receptionist
Supercuts
Placerville, CA
09.2018 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
Education
Bachelor of Science - Hospitality And Tourism Management
Sacramento State
Sacramento, CA12-2020
Skills
- Guest Satisfaction
- Organization and time management
- Attention to detail
- Flexible and adaptable
- Experience with OneSource, Salesforce, Delphi, and Lightspeed
Timeline
Sales Admin - Lead Catcher
Marriott International, Inc.
05.2022 - Current
Reservations Agent
Marriott International, Inc.
01.2022 - 05.2024
Hostess
Walt Disney World Resort
06.2021 - 12.2021
Front Desk Agent
Disneyland Resort
01.2020 - 03.2020
Receptionist
Supercuts
09.2018 - 12.2019
Bachelor of Science - Hospitality And Tourism Management
Sacramento State