Taylor Gehrke
Iowa City,IA
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Medinah Country Club. Skilled in facility maintenance and fostering teamwork, I significantly improved safety and service standards. My ability to delegate tasks and adhere to health regulations ensures top-notch experiences for both guests and staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard
University of Iowa Recreational Services
08.2024 - Current
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Pool Concierge
Medinah Country Club
05.2022 - 08.2024
- Ensured smooth check-in/check-out process for day-use guests by managing reservations efficiently.
- Provided exceptional hospitality, fostering positive relationships with both new and returning guests.
- Collaborated with the food and beverage team to provide timely and efficient service to pool guests.
Pool Supervisor
Fountain View Recreation Center
04.2021 - 03.2024
- Boosted customer satisfaction through timely resolution of complaints or concerns raised by patrons.
- Promoted a culture of teamwork among staff members through regular meetings, open communication channels, and employee recognition initiatives.
- Conducted risk assessments periodically to identify potential hazards within the facility and develop appropriate mitigation plans accordingly.
Education
No Degree -
University of Iowa
Iowa City, IA06-2028
High School Diploma -
Bartlett High School
Bartlett, IL05-2024
Skills
- Customer service expertise
- Workplace Safety
- Task Delegation
- Health regulations
- Facility Maintenance
Certification
- CPR/AED for the Professional Rescuer - American Red Cross.
Timeline
Lifeguard
University of Iowa Recreational Services
08.2024 - Current
Pool Concierge
Medinah Country Club
05.2022 - 08.2024
Pool Supervisor
Fountain View Recreation Center
04.2021 - 03.2024
No Degree -
University of Iowa
High School Diploma -
Bartlett High School
Similar Profiles
Emily SteveEmily Steve
Lifegaurd at University of Iowa Recreational ServicesLifegaurd at University of Iowa Recreational Services
James FeringaJames Feringa
Recreation Programming Assistant at University of Iowa Recreational ServicesRecreation Programming Assistant at University of Iowa Recreational Services
Gabrielle CarlsonGabrielle Carlson
Fitness Instructor at University Of Iowa Recreational ServicesFitness Instructor at University Of Iowa Recreational Services
Taryn NealTaryn Neal
Shift Lead at Insomnia CookiesShift Lead at Insomnia Cookies
Ella TweetenElla Tweeten
Communication Intern at Wixted & CompanyCommunication Intern at Wixted & Company