Taylor Gorby
Bethesda,OH
Summary
Personable and driven, with talent for building strong client relationships and positive, upbeat approach. Possesses solid understanding of sales strategies and product knowledge, combined with strong communication and negotiation skills. Dedicated to driving revenue growth and exceeding sales targets through effective customer engagement and solution-oriented selling.
Overview
3
3
years of professional experience
Work History
Outside Sales Representative/Office Administrative Assistant
ELV Energy Services
07.2024 - Current
- Managed sales pipeline effectively, ensuring timely follow-ups and customer satisfaction.
- Negotiated contracts and pricing agreements, maximizing profitability while maintaining client loyalty.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Developed and maintained relationships with key accounts to drive sales growth.
- Managed daily office operations, ensuring efficient workflow and communication across departments.
- Processed invoices accurately, ensuring timely payments and adherence to company policies.
- Reviewed vendor statements, resolving discrepancies to maintain strong supplier relationships.
- Resolved payroll discrepancies through detailed investigation and effective communication with staff.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Senior Billing Specialist/Senior Administrative Assistant
Wellness Grove
05.2022 - 07.2024
- Managed invoice generation and distribution, ensuring timely billing processes.
- Streamlined payment reconciliation procedures, enhancing accuracy and efficiency.
- Led cross-functional training sessions for new billing team members.
- Developed and implemented standard operating procedures for billing operations.
- Analyzed account discrepancies and resolved issues to maintain customer satisfaction.
- Developed customized reports for management, providing valuable insights into billing trends and areas for improvement.
- Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
- Assisted in training new team members on customer service protocols and systems.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
Tree Trimmer
Asplundh Tree Expert
08.2023 - 04.2024
- Operated chainsaws and hand tools for precise tree trimming and maintenance.
- Assessed tree health and structural integrity to ensure safe removal practices.
- Collaborated with team members to execute efficient work plans on various sites.
- Implemented safety protocols to minimize risks during tree trimming operations.
Education
Associate of Arts - Business Administration
Kent State University
Kent, Ohio, OH05-2023
High School Diploma -
Union Local High School
Belmont, OH05-2014
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Account management
- Goal oriented
- Team leadership
- Sales closing
- Phone and email etiquette
- Business development
- Networking
Timeline
Outside Sales Representative/Office Administrative Assistant
ELV Energy Services
07.2024 - Current
Tree Trimmer
Asplundh Tree Expert
08.2023 - 04.2024
Senior Billing Specialist/Senior Administrative Assistant
Wellness Grove
05.2022 - 07.2024
Associate of Arts - Business Administration
Kent State University
High School Diploma -
Union Local High School