Taylor Gordon
Mattoon,MA
Summary
Dynamic team leader with a proven track record at Walmart, excelling in team development and customer service. Skilled in strategic planning and merchandising, I fostered a positive work environment, enhancing employee morale and performance. Recognized for coaching and mentoring, I effectively trained staff to achieve operational excellence and drive sales growth.
Overview
14
14
years of professional experience
Work History
Department Lead of Pets
Rural King
Mattoon, IL
11.2024 - Current
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
Homelines Team Lead
Walmart
Mattoon, IL
09.2023 - 11.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Food & Consumables Team Associate
Walmart
Mattoon, IL
08.2023 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
Apparel Team Associate
Walmart
Mattoon, IL
05.2023 - 08.2023
- Operated register to process payments and collect cash payment for order totals.
- Continuously checked products for quality assurance according to strict guidelines.
- Coordinated training sessions for new team members, ensuring seamless integration into the existing workforce structure.
- Optimized workflow processes for improved efficiency and reduced operational costs.
GM/HBC Manager
Niemanns
Mattoon, IL
07.2022 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Apparel Team Associate
Walmart
Mattoon, IL
06.2022 - 06.2022
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Created appealing displays for routine arrangements and special promotions.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Assisted customers in selecting merchandise best suited to needs.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Seasonal Team Lead
Walmart
Mattoon, IL
07.2021 - 06.2022
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Apparel Team Lead
Walmart
Mattoon, IL
10.2020 - 07.2021
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Provided superior customer service leadership by greeting and assisting customers.
- Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.
- Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
- Conducted regular performance evaluations for team members to identify areas of improvement and establish clear goals for advancement.
Homelines Department Manager
Walmart
Mattoon, IL
07.2020 - 10.2020
- Managed vendor relationships to ensure timely product delivery, quality control, and competitive pricing.
- Conducted regular audits of pricing accuracy, merchandise displays, and promotional signage to maintain compliance with company standards.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and capitalize on market opportunities.
- Developed strong relationships with key suppliers which allowed for better negotiation on prices leading to lower costs of goods sold.
- Streamlined inventory management for effective stock control and reduced shrinkage.
Candy Deparetment Manager
Walmart
Mattoon, IL
12.2018 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Pick Up Today/ Layaway Associate
Walmart
Mattoon, IL
08.2018 - 12.2018
- Coordinated closely with other departments such as sales floor associates to ensure seamless integration between product selection and layaway service.
- Trained new associates on proper procedures for managing layaways, contributing to overall team efficiency and knowledge sharing among staff members.
- Collaborated with team members to maintain an organized and updated layaway area.
- Provided ongoing communication with customers throughout the duration of their layaway contract, addressing any concerns or questions that arose during this period.
- Processed returns or cancellations promptly, adhering to company policies while maintaining excellent customer service.
- Maintained accurate records of customer transactions, tracking payments and updating account statuses accordingly.
- Streamlined the layaway process for improved time management and increased productivity.
Home Sales Associate
Walmart
Mattoon, IL
03.2016 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Walmart
Mattoon, IL
10.2014 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Swing Manager
McDonalds
Mattoon, IL
10.2012 - 10.2014
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set schedules for Number staff by planning and designating shifts and hours.
- Oversaw food preparation and monitored safety protocols.
Crew Trainer
McDonalds
Mattoon, IL
10.2011 - 10.2012
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
Walmart
Mattoon, IL
04.2011 - 10.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Mattoon High School
Mattoon, IL05.2011
Skills
- Documentation
- Team development
- Verbal and written communication
- Administrative management
- Strategic planning
- Task delegation
- Staff training
- Multitasking strength
- Team management
- Team Training
- Merchandising
- Coaching and mentoring
- Training and development
- Order processing
- Customer service
- Time management
- Team leadership
Timeline
Department Lead of Pets
Rural King
11.2024 - Current
Homelines Team Lead
Walmart
09.2023 - 11.2024
Food & Consumables Team Associate
Walmart
08.2023 - 09.2023
Apparel Team Associate
Walmart
05.2023 - 08.2023
GM/HBC Manager
Niemanns
07.2022 - 05.2023
Apparel Team Associate
Walmart
06.2022 - 06.2022
Seasonal Team Lead
Walmart
07.2021 - 06.2022
Apparel Team Lead
Walmart
10.2020 - 07.2021
Homelines Department Manager
Walmart
07.2020 - 10.2020
Candy Deparetment Manager
Walmart
12.2018 - 07.2020
Pick Up Today/ Layaway Associate
Walmart
08.2018 - 12.2018
Home Sales Associate
Walmart
03.2016 - 08.2018
Cashier
Walmart
10.2014 - 03.2016
Swing Manager
McDonalds
10.2012 - 10.2014
Crew Trainer
McDonalds
10.2011 - 10.2012
Crew Member
Walmart
04.2011 - 10.2011
High School Diploma -
Mattoon High School