Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

TAYLOR J. Graves

Philadelphia,PA

Summary

REFERENCES: References available upon request.

Energetic and multiskilled, College graduate with versatile experience in all aspects of business. Excellent communication and interpersonal skills, particularly working in diverse environments and people ranging from children to adults.

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of the rental market for properties and impressive financial management skills. Expert user of most computer software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
years of professional experience

Work History

Top Of The Hill Orthodontic & Pediatric Dentistry

Admissions Coordinator
04.2020 - 04.2022

Job overview

  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected Deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.

Women's Opportunities Resource Center

Senior business intern
01.2016 - 01.2017

Job overview

  • Assisting in marketing, communication, and community engagement efforts
  • Women's Opportunity Resource Ctr.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Created and managed project plans, timelines and budgets.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.

Payless Shoe Company

Sales Associate/Closer
06.2013 - 01.2016

Job overview

  • Responsible for handling sales flow as well as engagement of clientele through full sales process; responsible for returns, complaints and customer service; trained in managing customer expectation and maintaining store environment
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Successfully drove new product lines to increase annual profits
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Leadership Academy Of Geneva University

Community Relations Coordinator
09.2014 - 06.2015

Job overview

  • A scholarship program designed to help students develop practical skills in college, offer support to their peers, and succeed academically as they grow into service-minded leaders.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Facilitated successful completion of projects from concept to launch
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Analyzed problems and worked with teams to develop solutions.

The Royal Athena

Leasing Intern
04.2022 - 09.2022

Job overview

  • Participated in workshops and presentations related to projects to gain knowledge.
  • Conducted extensive research for startup company projects.
  • Developed and maintained relationships with key internal stakeholders.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained accurate records and documentation of projects and Move ins to inform stakeholders of progress and updates.
  • Maintained database systems to track and analyze operational data.
  • Explored new technologies and approaches to streamline processes.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Winchester Walk Apartments

Professional Leasing Consultant
09.2022 - Current

Job overview

  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Greeted clients, showed apartments, and prepared leases.
  • Communicated effectively with owners, residents, and on-site associates.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Planned special events such as lotteries, dedications and project tours.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Education

Chestnut Hill College

Bachelor of Arts from Business Communications

University Overview

Geneva College

2014

University Overview

Skills

  • Computer Literacy
  • Salesforce CRM Experience
  • Accounts Payable and Accounts Receivable
  • Business Correspondence Writing
  • Client Relations
  • Giving Presentations
  • Consultation and Advisement
  • Critical Thinking
  • Database Management
  • Event Coordination
  • Communications Strategies

Timeline

Professional Leasing Consultant
Winchester Walk Apartments
09.2022 - Current
Leasing Intern
The Royal Athena
04.2022 - 09.2022
Admissions Coordinator
Top Of The Hill Orthodontic & Pediatric Dentistry
04.2020 - 04.2022
Senior business intern
Women's Opportunities Resource Center
01.2016 - 01.2017
Community Relations Coordinator
Leadership Academy Of Geneva University
09.2014 - 06.2015
Sales Associate/Closer
Payless Shoe Company
06.2013 - 01.2016
Chestnut Hill College
Bachelor of Arts from Business Communications
Geneva College
TAYLOR J. Graves