Taylor Gunn

• Conduct thorough data analysis to identify and address utility overages and estimated revenue loss
• Maintaining effective communication and collaboration with PRETIUM PRM resident relations managers to ensure the fulfillment of all business requirements
• Manage eviction processes, actively participating in court hearings, both in person and via virtual platforms like Zoom
• Orchestrate seamless on-boarding experiences for new hires, remotely and in person, setting up equipment, including computer monitors
• Generating data visualization reports for review by directors and stakeholders to facilitate informed decision making
• Oversee an impressive workload of 60-80 Salesforce cases daily, demonstrating adept multitasking and organizational skills
• Daily review and updates of the Case Queue Dashboard to expedite data insights delivery and ensure accuracy
• Collaborate with cross-functional teams to optimize Salesforce dashboard configurations and streamline workflows
• Overseeing multiple projects at a time including OCC Check spreadsheet, Move-In Report, Move-out Report, ESI table, Leasing Error Dashboard, Property Pending Approval Queue, and ATL Credit Request Dashboard.

• Spearheaded a process improvement plan, boosting inventory accuracy, and reducing the cost of purchased materials annually
• Surpassed sales goals by 25% in 2020 through the implementation of innovative strategies
• Processed over 1,050 service repair orders monthly
• Oversaw staff, conducted performance appraisals, and provided training opportunities.
• Successfully negotiated settlements with claimants and insurers.
• Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
• Analyzed complex data and prepared accurate and comprehensive appraisals for clients and insurance companies.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Helped customers complete purchases, locate items, and join reward programs.

• Demonstrated exceptional team-building skills, resulting in maximum financial performance and employee satisfaction
• Oversaw profit and loss, inventory, and labor management
• Interfaced with customers, managed inventory, and resolved issues

• Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Credits Earned: Semester Hours