Taylor Hanlon
Union,IL
Summary
Talented Billing Manager familiar with billing requirements. Offering an organized and quality-oriented mindset along with 8 years of experience in administrative, customer service, and leadership positions. Eager to leverage abilities and experience in dynamic new position with room for growth and advancement.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Bartender
Checkers II
Union, IL
02.2025 - Current
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Attended regular training sessions to stay updated on new products or trends.
- Cleansed glasses with sanitizing solution after each use.
Billing & Account Supervisor
Fox Valley Fire & Safety
Elgin, IL
06.2016 - Current
- Completed statement and account reconciliations and tracked down discrepancies.
- Managed multiple multimillion dollar accounts such as Harris Bank, PNC Bank, Pace Bus, City of Naperville, & DuPage County.
- Created and billed on average 1400-1500 invoices a month.
- Trained and oversaw production of billing specialist employees in my department.
- Worked remote since 2018 with no productivity issues.
- Managed claims processing, billing and account reconciliations.
- Coordinated with sales staff on new customer set-up process to ensure accurate billing information is captured in system.
- Monitored customer accounts to ensure accuracy of invoicing and timely payments.
- Created processes for tracking billings, collections, refunds, credits.
- Worked closely with other departments such as Sales and Operations to resolve billing disputes quickly and efficiently.
- Processed returns and credits received from customers promptly and accurately according to established procedures.
- Assisted in developing budgets and assessing long-term financial objectives for accounts.
- Created monthly reports detailing sales figures, market analysis, and customer feedback.
Retail Worker
Trippots
Carpentersville, IL
08.2020 - 12.2023
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Managed cash register operations using POS system and processed sales and returns.
- Greeted customers, identified their needs and provided assistance with product selection.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education
Bachelor of Arts - Elementary Educational Studies
Western Governors University
Salt Lake City, UT12-2024
Associate of Arts -
Rock Valley College
Rockford, IL04-2020
Skills
- Revenue Forecasting
- Dispute Resolution
- Payment Processing
- Budget Planning
- Interest Calculations
- Staff Training
- Payment Posting
- Invoice Processing
- HIPAA Knowledge
- Training and Mentoring
Timeline
Bartender
Checkers II
02.2025 - Current
Retail Worker
Trippots
08.2020 - 12.2023
Billing & Account Supervisor
Fox Valley Fire & Safety
06.2016 - Current
Bachelor of Arts - Elementary Educational Studies
Western Governors University
Associate of Arts -
Rock Valley College