Taylor Harrell
Kokomo,IN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Representative
Superior Auto, Inc.
12.2023 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Cash handling on a day to day basis.
- Answer phone calls and one on one interaction with every customer.
RETAIL ASSITANT
VISIT WABASH COUNTY
04.2022 - 12.2022
- Performed physically demanding work, including lifting, carrying and moving objects
- Assembled components for appealing sale displays
- Contributed to team-based environment to meet store goals
- Assisted customers with merchandise questions
- Efficiently managed payment transactions, processed payments, and ensured accurate transaction recording
- Maintained a friendly and professional demeanor resulting in positive customer feedback.
SCHEDULE/ACTIVITY COORDINATOR
AUTUMN RIDGE REHABILITATION CENTER
03.2020 - 01.2021
- Maintained clear and safe workspace areas to meet OSHA standards
- Performed tasks to maintain on-site physical security, safety and efficiency
- Notified higher management about service needs for clients
- Plan, set up, and oversee activities and events for clients
- Updated and dispersed calendars with client's daily activities
- Received client feedback on activities in order to improve future activities
- Supported all clients to have access to therapeutic activities, helping them to develop skills while maintaining their independence and improving confidence.
Education
DIPLOMA -
WABASH HIGH SCHOOL
WABASH, IN05.2022
Skills
- Process Management
- Problem Solving Abilities
- Leadership Experience
- Detail Oriented
- Motivated
- Flexible
- Customer Engagement
- Document Control
- Cash Handling
- Processing payments
- Opening and closing procedures
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
Certification
OSHA 10
Timeline
Account Representative
Superior Auto, Inc.
12.2023 - Current
RETAIL ASSITANT
VISIT WABASH COUNTY
04.2022 - 12.2022
SCHEDULE/ACTIVITY COORDINATOR
AUTUMN RIDGE REHABILITATION CENTER
03.2020 - 01.2021
DIPLOMA -
WABASH HIGH SCHOOL