Ricardo Bahena
Aurora,IL
Summary
Accomplished Account Representative with a proven track record at City of Naperville, adept in process management and customer relationship management. Excelled in streamlining operations and enhancing service delivery, evidenced by a Quality Achievement Award. Skilled in Microsoft Office and known for exceptional department collaboration, consistently exceeding expectations without compromising on regulatory compliance.
Overview
10
10
years of professional experience
Work History
Account Representative
City of Naperville
Naperville, USA
10.2018 - Current
- Coordinate and streamline administrative processes to support finance and tax operations, enhancing efficiency and improving service delivery across departments
- Produce and manage essential documentation to expedite client needs, improving response times and streamlining issue resolution
- Generate and analyze reports using internal databases, identifying areas for improvement and implementing strategies to reduce delinquencies
- Collaborate with cross-functional teams to negotiate and manage vendor contracts, utilizing effective communication and problem-solving skills
- Recognized with a Quality Achievement Award for maintaining high service standards and received spot bonuses for exceeding assigned duties
Client Service Specialist, Supervisor Upgrade
Nicor Gas
03.2015 - 10.2018
- Company Overview: Southern Company
- Cultivated and maintained exceptional client relationships, prioritizing customer needs and consistently exceeding expectations
- Delivered high-quality support for internal teams, managed detailed reporting tasks, and contributed to process improvements, increasing team efficiencies
- Investigated billing inquiries and disputes, diligently verifying billing accuracy and working towards prompt resolution in line with Illinois Commerce Commission regulations
- Strong phone etiquette and interpersonal skills for fostering relationships with internal teams and clients
- Skilled in managing document flow and supporting cross-functional teams to expedite service delivery
- Demonstrated ability to produce accurate reports and manage customer inquiries to improve operational efficiency
- Southern Company
Education
Some College (No Degree) - General
DuPage Community College
Skills
- Microsoft Office Suite
- Excel Proficiency
- Word
- PowerPoint
- Administrative reporting
- Process management
- Database Management
- AS400
- CC&B
- LexisNexis
- Continuous Learning
- New technologies
- Productivity
- Department collaboration
- Account Management
- Delinquency reduction
- Customer Relationship Management
- Regulatory Compliance
Languages
Spanish
Full Professional
Timeline
Account Representative
City of Naperville
10.2018 - Current
Client Service Specialist, Supervisor Upgrade
Nicor Gas
03.2015 - 10.2018
Some College (No Degree) - General
DuPage Community College
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