Amira Cole
Accelerated Claims, Inc.
Houston,TX
1
Certification
5
years of professional experience
Driven and detail-oriented professional with experience in administrative support, customer service, communications, and account management. Passionate about continuous growth, building strong client relationships, and delivering excellent service in fast-paced environments. Skilled in organization, communication, problem-solving, and multitasking with a strong ability to adapt across industries.
Work History
Account Representative
11 Months- Resolved billing inquiries and disputes involving patients, insurance companies, and healthcare providers
- Investigated denied claims by reviewing medical records and supporting documentation before submitting appeals
- Maintained accuracy in data entry and patient information management
- Assisted with claim resolution while ensuring compliance with company standards and procedures
Server
1 Year 1 Month- Delivered exceptional customer service in a high-volume dining environment
- Guided guests through menu and beverage selections, including nightly specials
- Maintained knowledge of food, wine, and cocktail offerings
- Managed table setup, cleanliness, and dining room presentation throughout shifts
- Handled guest feedback professionally to ensure a positive dining experience
Executive Assistant
2 Years 11 Months- Managed executive calendars, scheduling, meetings, and travel arrangements
- Coordinated events and prepared detailed itineraries
- Maintained confidentiality of sensitive company information
- Facilitated communication across departments to support executive decision-making
- Organized filing systems, correspondence, office supplies, and administrative operations
- Prepared reports, presentations, and executive briefs
- Coordinated executive schedules, prioritizing appointments and meetings for maximum efficiency.
- Developed promotional materials to effectively communicate campaign goals and impact.
- Coordinated fundraising events, enhancing community engagement and donor participation.
- Managed donor databases, ensuring accurate records and timely follow-up communications.
Cocktail Waitress
11 Months- Provided attentive customer service in a fast-paced hospitality setting
- Assisted guests with menu recommendations and maintained guest satisfaction
- Collaborated with team members to ensure efficient service and operations
Community Engagement & Communications/Marketing Intern
5 Months- Assisted with communications, media outreach, and marketing initiatives
- Helped manage media requests and maintain professional relationships with contacts
- Supported branding and public relations efforts across campaigns
- Organized materials and prepared leadership for interviews and public engagements
Brand Marketing Specialist
6 Months- Supported brand marketing campaigns and social media initiatives
- Assisted with public relations outreach and content coordination
- Tracked campaign performance and media engagement metrics
- Helped maintain cohesive brand messaging across platforms
11 Months
- Delivered excellent customer service in a fast-paced retail environment
- Assisted customers with transactions, inquiries, and issue resolution
- Maintained accuracy while handling cash and processing purchases
- Supported daily store operations and team collaboration
Education
High School Diploma
- Journalism Studies
Skills
Administrative Support
Calendar Management
Customer Service
Project Coordination
Public Relations
Social Media Management
Microsoft Office Suite
QuickBooks
Data Entry
Communication Skills
Organization & Time Management
Team Leadership
Event Coordination
Presentation Preparation
Research & Reporting
Collaborative leadership
Nonprofit marketing
Event planning
Financial reporting
Fundraising campaigns
Certification
- Food Handler Certification
- Driver’s License
Timeline
Account Representative
Accelerated Claims, Inc.
08.2025 - CurrentRead More
Server
Noble 33 – Toca Madera
04.2024 - 05.2025Read More
Cocktail Waitress
TEN Sushi & Cocktail Bar
10.2022 - 09.2023Read More
Executive Assistant
Houston PetSet
03.2022 - 02.2025Read More
Community Engagement & Communications/Marketing Intern
Austin Area Urban League
03.2022 - 08.2022Read More
Brand Marketing Specialist
Portermadeit Streetwear
02.2022 - 08.2022Read More
Costco Wholesale
09.2021 - 08.2022Read More
Austin Community College District
from Journalism Studies
Read More
High School Diploma
Read More