Brianna Mora
Harlingen
Summary
Results-driven, productivity and efficient task completion. Specialize in client relationship management, strategic sales planning, and market analysis to deliver tangible outcomes. Excel in communication, problem-solving, and adaptability, ensuring seamless collaboration with team members and clients for optimal business growth. Open to new suggestions and feedback from team in order to utilize for a better outcome. Great team player but also willing to take on new challenges and have a broad perspective. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
7
7
years of professional experience
Work History
Account Representative
Prime Healthcare Mission Regional Hospital
Harlingen
09.2024 - Current
- Managed client accounts to ensure satisfaction and retention.
- Coordinated communication between departments to resolve client inquiries.
- Reviewed all Inpatient claims from multiple payers
- Aetna, Blue Cross Blue Shield, United Healthcare, Availity etc.
- Reviewing all denials and claim paid accounts.
- Sending correspondence for coordination of benefits denial through certified mail to patients.
- Contacting patients and payers through phone.
- Adjusting contractual and underpayment amounts.
- Utilizing software Meditech and Epic in order to review all claims.
- Collaborated with healthcare teams to address patient needs effectively.
- Maintained accurate records of client interactions in the database system.
- Managed accounts receivable including collections from delinquent accounts.
- Provided excellent customer service to ensure client satisfaction.
Grant Assistant
Texas State Technical College
Harlingen
04.2022 - Current
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Analyzed budget proposals to ensure accuracy of data and compliance with regulations.
- Reviewed budgetary data for accuracy and consistency with goals and objectives.
- Maintained positive working relationship with fellow staff and management.
- Assisted in the preparation of reports, presentations and correspondence.
- Filed all supporting documents such as receipts, renewing membership contracts for the program, submitting reports and the use of google drive.
- Budget Excel sheet weekly reviews and monthly reviews of expenses that were utilized for the month.
Customer Service
ACT
Harlingen
02.2020 - 03.2021
- Working for a Mortgage Company by the name of (Mr.Cooper)
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Assisting them with payments, sending documents, explaining what options they have for their home loan
- Greeting them with a positive attitude, asking if they are satisfied with my service and end the phone call in a professional manner.
Cashier
Jason's Deli
Harlingen
05.2018 - 03.2019
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
San Benito High School
Skills
- Budget Development
- Database Administration
- Payroll Administration
- Records Management
- Document Retrieval
- Recordkeeping
- Expense Reporting
- Scheduling
- Verify All Expenses
- Payroll and Budgeting
- Spreadsheet Tracking
- Administrative Support
- High Volume Phone Inquiries
- Meeting Note Taking
- Remote Conferencing
- Account Balancing Reconciliation
- Contractual adjustments
- Customer service
- Record maintenance
- Telephone etiquette
- Attention to detail
- Account reconciliation
- Data tracking
- Customer engagement
Affiliations
- In high school one of my many favorite activities was playing the flute for 3 years.
- Was in a program called Upward Bound which I was able to visit many universities that not many individuals at that time my age were able to participate in.
Languages
3
References
References available upon request.
Timeline
Account Representative
Prime Healthcare Mission Regional Hospital
09.2024 - Current
Grant Assistant
Texas State Technical College
04.2022 - Current
Customer Service
ACT
02.2020 - 03.2021
Cashier
Jason's Deli
05.2018 - 03.2019
High School Diploma -
San Benito High School