Kyle Thomas
New York,New York
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Representative
Agilant Solutions
Port Washington, NY
03.2024 - Current
- I have an intermediate understanding of IT products, services, and solutions, with the ability to effectively communicate technical concepts to non-technical clients
- Developed and executed strategic account plans, resulting in 20% increase in client retention and satisfaction
- Identified and pursued new business opportunities, contributing to 10% growth in sales pipeline
- Conducted regular client meetings to understand business needs and present tailored IT solutions
- Supported the project manager in preparing project status reports and presentations for stakeholders, providing updates on project milestones and risks
Lead Technician
National Data and Surveying
Mapeth, NY
11.2020 - 02.2023
- Collected traffic data that helped reduced accident reports citywide by 5%
- Manage relationships with clients to gain more contracts
- Practice quality control to offer each client the best service
- Troubleshoot data capturing equipment before using it in the field
Baggage Handler
ABM Industries
Queens, NY
08.2019 - 09.2020
- Ensured that all pieces of luggage are properly tagged before loading them onto an aircraft.
- Responded to customer inquiries about lost or delayed baggage.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Collaborated with team members to ensure efficient completion of tasks.
Webmaster
Town Office of Walton NY
Walton, NY
02.2019 - 05.2019
- Optimized the user interface for their website which caused a 10% increase in viewership of town meetings on the website
- Built and managed servers and websites
- Ensured the security and functionality of websites and web servers
- Respond to requests in a professional and timely manner
Administrative Assistant
NYC Department of Corrections AIU
Astoria, NY
07.2016 - 08.2018
- Monitored and tracked onboarding progress, ensuring completion of required paperwork, training modules, and compliance-related tasks
- Maintained and updated onboarding documentation, including checklists, templates, and databases, to ensure accurate and up-to-date information for future reference using Excel
- Assisted with pre-employment screening Ex: Background checks, social media screening, social security tracing, etc
- Led a team of interns to complete projects to pre-qualify candidates Performed office administration duties (Filing, administrative support, etc.)
Education
Master of Science - Data Science
New York Institute of Technology
Old Westbury, NY12-2025
Bachelor of Business Administration - Business and Technology Management
SUNY Delhi
Skills
- SQL
- Tableau
- Netsuite CRM
- Microsoft Office Suite
- Client Services
- Data Analysis
- Sales Presentation
- Planning and Coordination
Websites
Certification
- Google Data Analytics Professional Certificate
- Google Project Management
Timeline
Account Representative
Agilant Solutions
03.2024 - Current
Lead Technician
National Data and Surveying
11.2020 - 02.2023
Baggage Handler
ABM Industries
08.2019 - 09.2020
Webmaster
Town Office of Walton NY
02.2019 - 05.2019
Administrative Assistant
NYC Department of Corrections AIU
07.2016 - 08.2018
Master of Science - Data Science
New York Institute of Technology
Bachelor of Business Administration - Business and Technology Management
SUNY Delhi
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