Joshua Settle
Greensboro,NC
Summary
Responsible Account Representative provided clients with sales contracts and order forms and quoted prices and contract terms. Assisted customers in selecting products based on needs and interests. Answered inquiries and resolved post-sales problems with professional rapport and engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Representative
Carahsoft
05.2023 - Current
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Managed over 11 territories
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Conducted interview to On-board partners
- Maintained current knowledge of evolving changes in marketplace.
- Developed and implemented sales strategies to increase revenue.
- Collaborated with cross-functional teams to ensure seamless coordination during sales process – from lead generation to closing deals.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout organization.
Remote Customer Account Technician
Charter Spectrum
Greensboro, NC
12.2019 - 04.2023
- Engaged directly with database to administer application or termination of services.
- Conducted comprehensive troubleshooting and diagnostic procedures on equipment experiencing malfunctions.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Reviewed technical manuals and manufacturer guidelines to facilitate installation and troubleshooting of devices.
- Tested components and systems to evaluate performance and identify concerns.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
Education
Bachelor of Science - Systems and Supply Management, Information Systems
The University of North Carolina At Greensboro
Greensboro, North Carolina , United States05.2023
Associate of Arts - Liberal Arts And General Studies
Guilford Technical Community College
Jamestown, NC05.2017
Skills
- Data Entry
- Customer Relationship Management
- Clerical Support
- T-SQL coding
- Technical Writing
- Product promotions
- Customer Engagement
- CRM software proficiency
- Customer Engagement
- Account Management
Affiliations
- Member of Business students association of UNCG
- Head chair of Global Economics studies club
- Student ambassador of English Writers studies department
Certification
CompTIA Network+
Google cloud partner
Mandiant service partner
Timeline
Account Representative
Carahsoft
05.2023 - Current
Remote Customer Account Technician
Charter Spectrum
12.2019 - 04.2023
Bachelor of Science - Systems and Supply Management, Information Systems
The University of North Carolina At Greensboro
Associate of Arts - Liberal Arts And General Studies
Guilford Technical Community College