A'MANI NELMS
Tampa
Summary
Results-oriented with a proven track record of handling customer complaints and inquiries in a courteous and efficient manner. Demonstrates excellent communication skills, both verbal and written, to effectively interact with customers. Proficient in data entry using Microsoft Excel and Microsoft Word. Skilled in customer relations and experienced in call center operations.
Overview
6
6
years of professional experience
Work History
Account Representative
GTE Financial Credit Union
Remote
03.2025 - Current
- Provided guidance on financial products and services to members.
- Managed member accounts and resolved inquiries efficiently.
- Educated members on digital banking tools and resources.
- Resolved customer complaints in a timely manner.
- Responded quickly to customer inquiries via phone or email.
Customer Service Representative
Suncoast Credit Union
Remote
10.2023 - 01.2025
- Handled customer complaints and inquiries in a courteous and efficient manner via email, chat, and phone.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Managed and maintained customer records through data entry using Microsoft Excel and Microsoft Word.
Assistant Store Manager
Money Mart
Tampa
06.2022 - 10.2023
- Managed customer accounts, processed loans, and handled collections for delinquent accounts.
- Provided customer service by greeting clients and assisting with inquiries.
- Operated the cash register efficiently and accurately.
- Performed data entry tasks to maintain up-to-date records and support business operations.
- Trained, mentored, and developed staff to improve performance and retention.
Front End Supervisor
Walmart
Tampa
12.2019 - 06.2022
- Managed daily operations, delegating tasks and ensuring optimal staff performance.
- Provided exceptional customer service, handling inquiries, complaints, and resolving issues effectively.
Education
High School Diploma -
Freedom High School
Tampa, FLSkills
- Customer service
- Active listening
- Time management
- Data Entry
- Data Collection
- Customer relations
- Call Center experience
- Microsoft Outlook
- Microsoft Excel
- Payment processing
- Call Management
- Documentation
- Live Chat Support
- De-escalation techniques
- Product Upselling
- Remote Work
Timeline
Account Representative
GTE Financial Credit Union
03.2025 - Current
Customer Service Representative
Suncoast Credit Union
10.2023 - 01.2025
Assistant Store Manager
Money Mart
06.2022 - 10.2023
Front End Supervisor
Walmart
12.2019 - 06.2022
High School Diploma -
Freedom High School