Michelle Gallagher
Norfolk,VA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Friendly and engaging with great attention to detail.
Assisted customers in selecting products based on needs and interests. Answered inquiries and resolved post-sales problems with professional rapport and engagement to ensure customer satisfaction.
Overview
12
12
years of professional experience
Work History
Account Representative
Mariner Finance
10.2023 - Current
- Sell loans and collect payments
Commercial Collection Specialist
Radius Global Solutions
07.2017 - 10.2023
- Work with small business owners regarding their workers compensation audits/delinquencies as well as medical facilities regarding insurance refunds/overpayments
- Resolve the account with positive cash flow for the company and client
- Monitor accounts to make sure repayment is occurring as designated.
Store Manager
Mission Thrift OBX
09.2013 - 01.2017
- Manage day to day tactical & long term strategic activities within the non-profit spectrum
- Includes but not limited to sales, customer service, product intake, placement & pricing
- Responsible for balancing daily monetary activities and maintaining inventory.
Server
Kelly's Restaurant OBX
04.2013 - 09.2014
- Take and serve orders, utilize the POS systems to process checks, taking cash payments, making change whilst giving the customer an unforgettable experience
Assistant Store Manager
GAP Inc.
08.2012 - 09.2013
- Scheduling, payroll, training associates in processes and procedures as well as daily business goals and their role in reaching these goals, merchandising, modeling and coaching, flexing product in line with company standards, maintaining integrity with daily/weekly audit provisions.
Education
Associate of Arts - Political Science
Keene State College
Keene, NHSkills
- Excellent verbal and written communication
- Outstanding customer/client service, being friendly, patient and polite, careful to understand how to best satisfy customer/client
- Good judgment in decision making
- Utilize the knowledge and experience of others when necessary
- Flexibility in carrying out tasks on short notice, as well as unexpected/urgent matters, even if outside regular operating hours
- Analyze problems, breaking them down to find what is really going on
- Customer Engagement
- Account Management
- Customer Relationship Management
- Account Reconciliation
- Customer service
- Cross-selling
- Active listening
Timeline
Account Representative
Mariner Finance
10.2023 - Current
Commercial Collection Specialist
Radius Global Solutions
07.2017 - 10.2023
Store Manager
Mission Thrift OBX
09.2013 - 01.2017
Server
Kelly's Restaurant OBX
04.2013 - 09.2014
Assistant Store Manager
GAP Inc.
08.2012 - 09.2013
Associate of Arts - Political Science
Keene State College