Taylor Bost
Kannapolis,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Account Representative
Atlanta Flooring Design Center
Charlotte, NC
03.2022 - Current
- Collaborated on repairs to complete and finish work orders on schedule.
- Prepared accurate estimates and work orders based on expected labor and material requirements for each job.
- Recorded completed repairs, all further repairs required and materials to be ordered on service call ticket.
- Troubleshot computer issues involving OS problems, viruses and hardware failures.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Kept detailed records of progress, materials and timelines for accurate records.
- Created over 20 accurate quotes over 8 hours.
- Conducted predictive and preventive maintenance and created work orders to request repairs for defective material.
Photographer
Taylor Bost Photography
Kannapolis, North Carolina
04.2018 - Current
- Managed all facets of photoshoots by scheduling, choosing outdoor locations, and setting up studio shoots.
- Produced high-quality action, still life, color, and black and white photographs.
- Made subjects feel at ease to draw out right expression and emotion.
- Applied keen understanding of color, balance, lines, textures, and use of space to stage photography.
- Employed strong digital and technical skills, expertly using tools like Adobe Photoshop Lightroom CC.
- Edited images and resized photographs to meet customers' needs.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Planned and obtained original shots using innovative thinking and new techniques.
- Cropped, manipulated and performed color balance for final images.
- Explained price and package details to customers.
- Collaborated successfully with various personalities and work styles.
Verification Specialist
Resident Research LLC
Mint Hill, North Carolina
06.2021 - 08.2021
- Communicated with applicants' former employers and references to confirm employment history and other required information.
- Strengthened traceability by developing organization systems for records, reports and agendas.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Checked all contact information from research subjects for accuracy and implemented it into company's computer system.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Checked documentation for appropriate coding, catching errors and making revisions.
Appointment Setter
QC Distributing Group LLC
Concord, North Carolina
03.2021 - 04.2021
- Assisted supervisor by canvassing targeted areas and setting up 10 appointments daily.
- Worked with customers to reschedule appointments and meet individual needs.
- Qualified customers' interest levels by building trust through conversation and using provided scripts.
- Collected, verified, and input information for accurate recordkeeping.
- Answered telephone calls to provide information, take messages and set up appointments.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars and set appointments with clients.
- Took information from potential customers to assess needs.
- Made phone calls to establish leads.
- Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
Sales Representative
QC Distributing Group LLC
Concord, North Carolina
12.2020 - 03.2021
- Generated sales leads by entering people into giveaways.
- Sold various Kirby vacuum equipment.
- Planned efficient sales routes to maximize the number of customers served and incoming revenue.
- Engaged customers and built connections to drive long-term sales.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Prepared and processed contracts and order forms for new and existing customers.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Pursued over new accounts through lead generation, cold calling and advertising referrals.
Education
High School Diploma -
Northwest Cabarrus High School
Concord, NC06.2018
Skills
- Sales
- Customer Engagement
- Customer Relationship Management
- Account Management
- Scheduling
- Telephone
- Social media
- Calm under pressure
- Critical thinking
- Reliable and trustworthy
- Microsoft Office
- Basic math
- Communication
- Computer skills
- Online research
- Client interaction
- Data entry
- Data Entry
- Data Collection
- Complaint Resolution
- Inbound and Outbound Calling
- Call Management
- Account Updating
- Appointment Scheduling
- Customer Consulting
References
References available upon request.
Timeline
Account Representative
Atlanta Flooring Design Center
03.2022 - Current
Verification Specialist
Resident Research LLC
06.2021 - 08.2021
Appointment Setter
QC Distributing Group LLC
03.2021 - 04.2021
Sales Representative
QC Distributing Group LLC
12.2020 - 03.2021
Photographer
Taylor Bost Photography
04.2018 - Current
High School Diploma -
Northwest Cabarrus High School
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