Kaylah Chlebik

●Contacted customers and explained debt management to encourage timely debt payments.

• Monitored customer accounts for changes in financial status or contact information.
• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Worked effectively in team environments to make the workplace more productive.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Operated equipment and machinery according to safety guidelines.
• Completed day-to-day duties accurately and efficiently.

• With my time here at Connexus Resource Group, I was in a remote position that assisted healthy benefits members with collection utility payments, online food shopping, benefit enrollment, and a high call volume.
• Assisted members with card activation.
• Handled a variety of stress calls and handled them in a calm manner, as well as helping members resolve account problems and navigate internal systems to handle routine needs.
• Skills involved de-escalating high stress calls.

• Utilized CRM software to track account activities, sales opportunities, and client communications.
• Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
• Reviewed credit histories, income statements, and other financial information of loan applicants.
• Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
• Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
• Contacted customers and explained debt management to encourage timely debt payments.
• Assisted clients with the preparation of quarterly estimated taxes.

• Input customer data into reservation systems and updated to reflect room changes.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Recorded guest comments or complaints, escalating to management for immediate resolution.
• Computed bills, collected payments and made change for guests.
• Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
• Kept records of room availability and guest accounts, manually or using computers.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Performed administrative duties such as filing documents, preparing correspondence.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Assisted guests with check-in and check-out procedures as needed.

• Server/bartender Customer service
• Managed accurate bar tabs and processed cash and credit card transactions.
• Adhered to state regulations regarding serving alcohol responsibly.
• Assisted in setting up the bar for service shift.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Resolved customer complaints in a professional manner.
• Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.

• Ensured that all kitchen staff followed safety guidelines while preparing meals.
• Ensured compliance with portion sizes, quality standards, and kitchen rules.
• Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
• Collaborated with other kitchen staff to streamline food preparation processes.
• Cut, sliced, and diced vegetables and fruits for meal prep.
• Maintained cleanliness and order in the kitchen area.
• Cleaned food preparation areas, cooking surfaces, and utensils.
• Garnished plates with cooked foods such as pastas and salads before serving customers.
• Presented tasteful and attractive dishes to customers, kept sanitized and orderly kitchen environment and stored food and supplies properly for efficient retrievability.

• Provided excellent customer service by greeting customers, taking orders, and answering questions.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Kept customer and food preparation areas clean and well-organized.
• Organized food items on serving trays and in carry-out packages.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
• Served food and beverages at take-out counters to provide fast service to waiting guests.

• Cleaning rooms
• Housekeeping

• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Served food and beverages to patrons and confirmed complete orders.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Assisted in training new servers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Greeted customers, answered questions and recommended specials to increase profits.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.