Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pamela Christine Ray

Danville,KY

Summary

Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Account Representative

Mariner Finance
01.2024 - Current
  • Processed client payments and updated accounts.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Implemented customized account plans to meet individual client needs.
  • Analyzed sales data to identify trends and areas for improvement in account management strategies.
  • Supported customer satisfaction through regular follow-up and communication.
  • Built diverse and consistent sales portfolio.
  • Set and achieved company defined sales goals.
  • Excellent communication skills, both verbal and written.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Analyzed accounts for delinquencies and other ongoing issues.

CSR

First Financial Credit
06.2021 - 12.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Developed and updated databases to handle customer data.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
  • Delivered prompt service to prioritize customer needs.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Created and maintained detailed database to develop promotional sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Updated account information to maintain customer records.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Developed strong communication and organizational skills through working on group projects.

Server

Huddle House
10.2013 - 05.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Mercer County High School
Harrodsburg, KY
05.2013

Skills

  • Document Control
  • Customer Relationship Management
  • Account Management
  • Document Management
  • Web technologies and services
  • Data Tracking
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Public Speaking
  • Data Entry
  • Time Management
  • Teamwork and Collaboration

Languages

English

Timeline

Account Representative

Mariner Finance
01.2024 - Current

CSR

First Financial Credit
06.2021 - 12.2023

Server

Huddle House
10.2013 - 05.2021

High School Diploma -

Mercer County High School

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Pamela Christine Ray